Archives: Help
Frequently Asked Questions
Founder – FAQ
How do I cancel or change my order?
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
What are my payment options?
We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.
Investor - FAQ
What should I do if my payment fails?
If your payment fails, you can check the transaction status and try again. If the issue continues, contact support with your transaction details for quick resolution.
When will I receive my payouts?
Payouts are provided according to the project’s payout schedule, which may be monthly, quarterly, or based on project milestones. You can track payouts in your investor dashboard.
How are returns calculated?
Returns are calculated based on the project’s financial structure, investment amount, and agreed return model. Detailed ROI and payout information is provided in each project.
How do I invest in a project?
To invest in a project, select the project from the catalog, review the details, and click on the invest option. After confirming the payment and completing the required steps, your investment will be recorded in your account.
How can I explore investment opportunities?
You can explore investment opportunities through the Project Catalog or Investment Marketplace. Use filters, categories, and search options to find projects that match your investment goals.
How do I create my investor profile?
You can create your investor profile by registering on the platform and filling in your personal, financial, and contact details. After completing the required verification, your investor account will be ready to use.
How can I get started as an investor?
To get started as an investor, you need to create an account on the platform and complete your profile. After verification, you can explore available investment opportunities and start investing in suitable projects.
Services Provider - FAQ
How do I receive payments?
Payments are processed securely via verified gateways and sent directly to your bank account or chosen payment method.
Can I update or remove services later?
Yes, your Service Catalog is dynamic—you can edit, update, or remove services anytime.
How do I add services?
Go to the “Add Services” section in your dashboard, provide a title, description, pricing, delivery time, and upload media if needed.
How does profile verification work?
We verify your identity and professional details to ensure clients can trust you.
How do I create a service provider account?
Sign up, complete your profile with your skills and experience, and set up your services catalog to get started.
Mentor - FAQ
What should I do if a mentee does not join the session?
You should wait for 10–15 minutes and try contacting the mentee through platform chat or email. If the mentee does not join, you can reschedule or report the issue to support.
Can I create my own mentorship programs?
Yes, mentors can create structured mentorship programs with multiple sessions, duration, pricing, and learning outcomes from the mentorship programs section.
How will I receive payments?
Payments are processed through secure payment methods such as bank transfer, UPI, PayPal, or platform wallet, depending on the platform’s available options.
How do mentors earn money?
Mentors earn money by conducting mentoring sessions and mentorship programs. Payments are added to the earnings section after session completion and can be withdrawn through available payment methods.
Can I set my own mentoring schedule?
Yes, mentors can set their availability and session timings from the mentor dashboard. You can update your schedule anytime based on your availability.
How do I find mentees?
Mentees can find you through your mentor profile, mentorship programs, or platform search. You can also receive direct mentoring requests from mentees based on your expertise.
How can I become a mentor on the platform?
To become a mentor, you need to create an account, complete your mentor profile, add your skills and experience, and submit your profile for approval. Once approved, you can start accepting mentee requests and mentoring sessions.