ScaleDux Community Guidelines
ScaleDux Software Innovations Private Limited
Effective date: 03/08/2026 | Last updated: 03/08/2026
1. Purpose, Scope, Application and Relationship With Other Documents
ScaleDux Software Innovations Private Limited operates the ScaleDux Platform, which provides technology, role-based profiles, discovery, communication, transaction records, controlled-access workspaces and other digital features through which Users may participate in Founder, Expert, Agency, Mentor and Investor activities. ScaleDux provides the Platform and its administrative framework, but does not become the provider of a User’s professional service, mentorship, investment analysis or other underlying performance merely because the activity occurs through ScaleDux.
This description shall be interpreted consistently with the ScaleDux Terms of Service. Nothing in these Guidelines expands ScaleDux’s role beyond the rights and responsibilities stated in the Terms of Service, Applicable Law and the relevant supplementary document.
1.2 Purpose of These Guidelines
These Guidelines establish the minimum conduct, content, safety, confidentiality and integrity standards that apply throughout ScaleDux. Their purpose is to protect Users acting in good faith, reduce foreseeable abuse, preserve the reliability of Platform records, provide a clear basis for reporting and enforcement and support a professional environment in which Users can evaluate opportunities and participate responsibly.
The Guidelines identify conduct that Users must undertake, conduct that Users must avoid and circumstances in which ScaleDux may investigate, restrict or remove conduct from the Platform. They do not create a guarantee that every violation will be detected, prevented or resolved without delay.
1.3 Application to All Users, Features, Pages and Interactions
These Guidelines apply to every User and to every use of, access to or interaction arising from the Platform, including Public Website Information, Free Resources, Help Centre material, registration, role-based profiles, verification, search, discovery, saved items, matching, messages, attachments, calls, meetings, Projects, Proposals, Offers, Service Packages, mentorship, reviews, payments, Deal Flow, Data Rooms, support, grievances, disputes, appeals and any current or future feature made available by ScaleDux.
They also apply to conduct outside the Platform where the conduct arises from, relates to, affects or seeks to avoid a ScaleDux interaction, Platform Introduction, transaction, access grant, payment obligation, confidentiality obligation, report, investigation or enforcement action. The preceding examples are illustrative and do not limit the application of these Guidelines to materially similar Platform activity.
1.4 Relationship With the Terms of Service and Supplementary Documents
These Guidelines are incorporated under and supplement the ScaleDux Terms of Service, which is the umbrella agreement and the controlling source for common definitions and the general contractual relationship. The Privacy Policy, applicable Role Terms, applicable Transaction Terms and relevant Transaction Record govern the subjects specifically allocated to them, while these Guidelines govern conduct, content, safety, participation and Platform enforcement.
A Project, Service Package, mentorship, payment, refund, dispute, Deal Flow or Data Room matter may also be governed by a more specific document. Where the documents address the same subject differently, the specific Transaction Record governs the agreed commercial particulars, the applicable Transaction Terms govern the specific transaction and the Terms of Service governs the common ScaleDux relationship. These Guidelines continue to govern conduct unless the specific document lawfully imposes a stricter conduct requirement.
1.5 Non-Exhaustive Examples and No-Loophole Interpretation
Words such as including, includes, for example and among other things introduce non-exhaustive examples. A User shall not treat an omitted variation, new technique, indirect method or differently named activity as permitted where the conduct is materially similar in purpose, effect or risk to conduct prohibited by these Guidelines.
This provision does not authorise arbitrary enforcement. A decision based on materially similar conduct must be connected to a published rule, Applicable Law, User safety, security, confidentiality, payment integrity, marketplace integrity or another legitimate Platform interest and must follow the investigation and enforcement principles stated below.
1.6 ScaleDux’s Administrative Role
ScaleDux may review whether conduct complies with the Platform’s rules and may take administrative action concerning Content, access, Account status, permissions, safety, transaction administration and Platform records. A ScaleDux decision is not a judicial finding and does not determine criminal guilt, civil liability, professional negligence, intellectual-property ownership, investment suitability or external damages.
1.7 Changes, Versioning, Language and Accessibility
ScaleDux may revise these Guidelines to reflect Applicable Law, Platform functionality, new risks, enforcement experience and operational requirements. The current version shall identify its effective date. Material changes shall be communicated through an appropriate channel before taking effect where reasonably practicable, except where immediate action is necessary for legal compliance, security, evidence preservation or protection from harm.
The English version controls. ScaleDux may provide translations, summaries and user-friendly explanations, but such material shall not alter the meaning of the controlling English version.
What this means for you: These Guidelines apply across ScaleDux, not only inside one screen or feature. A new or indirect method of causing the same prohibited harm does not become acceptable merely because the exact method is not named.
2. Defined Terms and Interpretation
2.1 Incorporation of Terms of Service Definitions
Capitalised words used but not separately defined in these Guidelines have the meaning given to them in the current ScaleDux Terms of Service. This includes Account, Approved Conversion, Applicable Law, Agency, Authorised Representative, Business Day, Chargeback, Circumvention, Community Guidelines, Confidential Information, Connected Person, Covered Commercial Relationship, Covered Services, Data Room, Expert, External Channel, Founder, Free Resource, Invitation, Investor, Material Decision, Means of Direct Contact, Mentor, Notice, Offer, Payment Provider, Permitted External Collaboration, Platform, Platform Information, Platform Introduction, Pre-existing Relationship, Project, Proposal, Protection Period, Public Website Information, Qualifying Introduction Event, Registered User, Related Account, Resource User, Restricted Platform Information, Role Terms, ScaleDux Charges, Services, Settlement Hold, Third-Party Service, Transaction Record, Transaction Terms, User, User Content, User-to-User Service Amount, Verification, Verified Status and Visitor.
ScaleDux shall maintain the Terms of Service as the controlling source for common definitions. A definition shall not be restated differently in another legal document unless the different meaning is expressly limited to a specified feature or transaction.
2.2 Guideline-Specific Definitions
Defined Term | Meaning |
Community Interaction | a communication, disclosure, meeting, transaction, review, report, access grant or other interaction between or concerning Users that occurs through, originates from or materially affects ScaleDux. |
Good-Faith Report | a report made honestly on the basis of information the reporting person reasonably believes may indicate a violation, even if the allegation is later not substantiated. |
Harmful Conduct | conduct that causes, facilitates or creates a material risk of unlawful, unsafe, deceptive, abusive, exploitative, infringing, privacy-invasive, financially harmful or Platform-compromising activity. |
Material AI Use | use of an artificial-intelligence or automated system that materially creates, changes, recommends, evaluates or influences the substance, originality, accuracy, security or legal position of Content, a Deliverable or a decision. |
Moderation Action | a warning, Content action, feature limitation, access restriction, Account suspension, termination or another Platform action taken under these Guidelines. |
Synthetic Content | information generated or materially altered through a computer system, including generative AI, voice cloning, face alteration, deepfakes and materially manipulated text, audio, image or video. |
User Report | a report, complaint, notice or grievance submitted to ScaleDux concerning conduct, Content, security, privacy, intellectual property or another Platform matter. |
2.3 Interpretation and Precedence
Headings assist navigation and do not limit a provision. References to a law include amendments, replacements, subordinate legislation and binding directions applicable to the matter. A reference to a person’s conduct includes conduct carried out through an employee, Team Member, contractor, affiliate, agent, Related Account, automated system or another person acting with that person’s authority or assistance.
Where a specific Role Term, Transaction Term or Transaction Record defines a term for a particular transaction, that specific definition applies to that transaction. No specialised definition shall be imported into an unrelated feature where the context requires a different meaning.
What this means for you: The Terms of Service is the main definitions dictionary. ScaleDux will not create a different meaning for the same common term in each policy.
3.1 Lawful, Professional and Good-Faith Conduct
Every User shall use ScaleDux for a genuine, lawful and professionally appropriate purpose and shall act honestly, fairly and in good faith throughout registration, discovery, communication, evaluation, performance, payment, review, reporting and closure.
Respect the rights, time, information, property, commercial interests and legitimate expectations of other persons.
Use a feature only for its intended purpose and within the access, role and permission granted.
Provide reasonably clear instructions, responses and records appropriate to the activity.
Perform commitments with reasonable care, skill, diligence and attention consistent with the User’s stated role and claimed capability.
Disclose a material limitation, delay, conflict, dependency or inability before another person reasonably relies on a contrary impression.
Comply with professional licences, registrations, sectoral rules, contractual duties, confidentiality obligations, tax obligations and other Applicable Law relevant to the User’s activity.
Avoid conduct that is technically possible but knowingly exploits a product limitation, information asymmetry, inexperienced User or safety weakness.
A failure to name a particular unfair practice does not permit a User to act dishonestly, deceptively or contrary to the evident professional purpose of the Platform.
3.2 Dignity, Inclusion and Non-Discrimination
Every User shall treat others with dignity and shall not harass, demean, exclude, disadvantage or target a person because of caste, race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability, age, nationality, language, place of origin, marital status, pregnancy, health condition or another personal or legally protected characteristic.
A genuine professional requirement may be stated where it is objectively connected to the work or activity, including language ability, lawful location restriction, availability, industry experience, security clearance, licence or technical capability. Such a requirement must be applied consistently and must not be used as a pretext for discrimination.
3.3 Truthful, Accurate and Complete Representation
A User shall not make, omit or conceal a statement in a manner that creates a materially false or misleading impression concerning identity, authority, role, qualifications, professional status, business ownership, team composition, portfolio, experience, availability, pricing, capacity, customer or revenue information, traction, financial position, investment authority, investment capacity, conflicts, regulatory status or another matter on which a person may reasonably rely.
Profiles, Proposals, Project requirements, Service Packages, mentorship offerings, investment criteria, reviews, evidence and documents must remain current and must distinguish facts, estimates, projections, opinions and third-party information. A User shall correct a material inaccuracy promptly after becoming aware of it.
3.4 No Manipulation, Coercion, Retaliation or Abuse of Leverage
A User shall not use payment control, review leverage, confidential information, system access, seniority, investment influence, urgency, dependency, threats, repeated pressure, false scarcity, professional authority or another imbalance of power to compel a person to accept an unfair term, waive a right, disclose unnecessary information, provide unpaid work, continue an engagement, leave ScaleDux contrary to Section 6, alter truthful feedback or refrain from reporting misconduct.
Retaliation against a person for declining prohibited conduct, requesting clarification, exercising a contractual right, submitting a Good-Faith Report, participating in an investigation or supporting another affected person is prohibited.
3.5 Competence, Care, Preparation and Responsible Judgment
A User shall undertake only activity that the User can reasonably perform or evaluate and shall obtain assistance, disclose limitations or decline the activity where the User lacks the necessary competence, authority, capacity, information or professional qualification.
A User shall prepare appropriately, review important material, verify material statements, protect access and information, consider foreseeable risks and exercise independent judgment rather than relying blindly on automation, templates, another User or a Third-Party Service.
3.6 Cooperation, Responsiveness and No Obstruction
A User participating in an active transaction, verification, payment review, security incident, complaint, dispute or investigation shall respond within the displayed or communicated deadline, provide reasonably requested information and avoid intentional delay, concealment, evidence destruction, contradictory instructions or obstruction.
This requirement does not compel a User to waive legal privilege, disclose information prohibited by law, reveal a protected trade secret beyond what is reasonably necessary or accept ScaleDux’s legal characterisation of the matter.
3.7 Conflicts of Interest and Independence
A User shall identify and disclose a material personal, financial, professional, organisational or portfolio conflict that could reasonably affect impartiality, confidentiality, selection, advice, diligence, review or performance. Where a conflict cannot be managed fairly, the User shall decline or withdraw from the affected activity.
3.8 Responsibility for Representatives and Other Persons
An Account holder and represented entity are responsible for persons acting through their permissions, including Team Members, employees, Agency personnel, contractors, subcontractors, firm members and Authorised Representatives. The Account holder shall provide appropriate instructions, permissions and supervision and shall remove access promptly when authority ends.
What this means for you: Behave as a serious professional, not merely as someone trying to avoid a literal prohibition. Be honest, disclose material limitations and conflicts, cooperate responsibly and never use payment, reviews, access or influence to pressure another User.
4. Account, Identity, Verification and Access Integrity
4.1 Age, Capacity and Legal Eligibility
A person may create and use a role-based Account only if the person has completed eighteen years of age, is legally competent to contract and is not prohibited by law, court order, professional restriction, sanctions requirement or another binding condition from undertaking the relevant activity.
A person shall not create or operate an Account for an ineligible person or permit an ineligible person to control a transaction indirectly.
4.2 Correct Role and Separate Role-Based Accounts
Each Account shall have one primary role under the current Platform architecture. A person acting in more than one role may be required to maintain separate authorised Accounts and accept the documents applicable to each Account.
A User shall not switch, misstate, conceal or combine roles to obtain information, avoid a fee, influence matching, manipulate a review, conceal a conflict, bypass a restriction or exercise a permission that would not be available to the role in which the User is genuinely acting.
4.3 Entity Accounts, Authority and Team Permissions
A person creating or operating an Account for a company, Agency, fund, partnership, limited liability partnership or another entity must possess actual authority to bind or represent that entity for the relevant activity.
Team access shall be granted to named and authorised persons only, using the least permission reasonably necessary. Shared generic credentials, undisclosed firm members, unauthorised Agency personnel and access retained after employment, engagement or authority ends are prohibited.
4.4 Related Accounts, Duplicate Accounts and Evasion
A User shall not create, control, finance, direct or use a Related Account to review themselves, transact with themselves without a genuine commercial purpose, manufacture traction, obtain repeated promotional benefits, generate fake competition, conceal common control, evade verification, bypass limits, avoid a suspension, hide a conflict, manipulate payment or continue prohibited conduct.
ScaleDux may investigate Related Accounts using information reasonably available to it. Association alone shall not establish misconduct, but concealment, inconsistent explanations or coordinated activity may be considered with other evidence.
4.5 Verification, Badges and Limited Meaning
A User shall submit genuine and current information during Verification and shall not alter, borrow, fabricate, purchase, rent or misuse a government identifier, tax number, bank account, company record, licence, educational record, provider response or other verification material.
Verified Status confirms only the specific check identified by ScaleDux at the recorded time. It does not guarantee capability, character, creditworthiness, service quality, investment merit, regulatory compliance, legal ownership or future behaviour.
4.6 Credentials, Devices, Sessions, API Keys and Access Links
A User shall protect passwords, OTPs, recovery codes, authentication applications, API keys, session tokens, invitation links, download links and administrator credentials and shall not share them with an unauthorised person.
A User shall not access another person’s Account, device, session, workspace, Data Room or system without express authority, even if credentials were accidentally received, remained active or were technically accessible.
4.7 Accurate Updates and Material Changes
A User shall promptly update or report a material change affecting identity, authority, role, legal entity, team composition, professional licence, Verified Status, availability, bank information, tax information, conflict, capacity or another representation that may affect Platform eligibility or another User’s decision.
4.8 Account Lending, Sale, Transfer and Unauthorised Operation
An Account, Verified Status, role permission, badge, review history, promotional benefit or Platform standing shall not be sold, rented, lent, assigned, licensed or transferred to another person except through a ScaleDux-approved organisational or succession process.
4.9 Compromised Accounts and Security Incidents
A User who knows or reasonably suspects that an Account, credential, device or authorised integration has been compromised shall immediately stop unsafe activity, secure the Account where possible, notify ScaleDux and cooperate with reasonable containment measures.
ScaleDux may temporarily restrict the Account, revoke sessions, reset credentials, require re-verification or suspend sensitive transactions while investigating. Such action is an interim protective measure and not a final finding of misconduct.
What this means for you: Use the correct role, keep separate role Accounts separate, protect every credential and keep your identity, authority and verification information current. A badge verifies only the exact check shown.
5. Messaging, Communication and External Meetings
A User may initiate contact only through a feature that permits the interaction, including a Proposal, Invitation, accepted connection, mentorship Booking, service enquiry, expression of interest, Data Room request or another authorised workflow.
A User shall not scrape contact details, enrich Platform data through an external source, send unsolicited first messages or contact a person outside the Platform merely because the person’s identity or business could be inferred from Platform Information.
5.2 Professional Messaging Standards
Keep communication relevant to the authorised interaction and identify the purpose clearly.
State questions, assumptions, decisions, delays, risks and requests accurately and in a form reasonably understandable to the recipient.
Avoid abusive language, intimidation, false urgency, repeated pressure, discriminatory remarks, sexual content and personal attacks.
Do not request unnecessary personal data, confidential material, credentials, payment information or access.
Do not knowingly send false, altered, malicious, infringing or misleading Content.
Do not delete, edit or reconstruct records for the purpose of concealing a material communication or misleading ScaleDux.
5.3 Spam, Unwanted Contact and Abusive Communication
Bulk outreach, repetitive messages, automated solicitation, chain messages, promotional flooding, unsolicited sales pitches, repeated contact after a clear refusal, contact through multiple channels to pressure a person and messages sent for harvesting leads or competitive intelligence are prohibited.
A User shall stop non-essential communication when the recipient withdraws consent, blocks the contact, closes the interaction or states that further contact is unwanted, except for a lawful notice, active transaction requirement, safety matter or another communication reasonably necessary to complete or close the relationship.
5.4 External Calls, Meetings and Collaboration Channels
External calls, video meetings, design tools, source-code repositories, cloud storage, calendars and other External Channels may be used where they support a legitimate ScaleDux interaction and are suitable for the information involved.
A User shall not use an External Channel to avoid Platform payment, conceal a Material Decision, solicit prohibited compensation, harass another person, bypass confidentiality controls, remove evidence, misrepresent the transaction or continue conduct that would be prohibited on the Platform. Section 6 applies to every external meeting, link, contact exchange and collaboration tool connected to a Platform Introduction.
5.5 Contact Details and External Communication
Means of Direct Contact may be disclosed only where the Platform permits disclosure or where they are reasonably required for an authorised interaction. A recipient shall use them only for that purpose and shall comply with Section 6; the recipient shall not add the person to marketing lists, share the details, enrich a commercial database or contact the person’s employees, customers, family members or associates without authority.
5.6 Recording Material Decisions on ScaleDux
A Material Decision reached through a call or External Channel should be summarised in Platform messaging. Where the decision changes scope, price, time, Deliverables, access, confidentiality, acceptance or another contractual term, it must also be formalised through the applicable Transaction Record or change process before it takes effect under the Platform workflow.
An external agreement is not automatically void merely because it was not copied to ScaleDux. However, ScaleDux may be unable to administer, verify or enforce an unrecorded arrangement, and the applicable Transaction Terms may require Platform formalisation for a change to affect payment, timing or another Platform-controlled state.
5.7 Recording, Transcription and Meeting Assistants
Before recording a call, generating a transcript, activating an AI meeting assistant or allowing a third party to capture the interaction, the User shall provide clear notice and obtain the agreement required by the Platform rule, the participants’ relationship and Applicable Law.
The recording, transcript or notes shall be used only for the stated purpose, protected appropriately and not published, sold, disclosed, used for unrelated analytics or used to train an external model without separate authority.
5.8 Links, Attachments, Files and Security
A User shall exercise reasonable care before sending or opening a link, executable file, archive, macro-enabled document, credential request or unfamiliar attachment. Phishing links, malware, tracking links used without authority, deceptive file names and files intended to bypass security controls are prohibited.
ScaleDux may restrict a file type, size, link, domain or attachment where reasonably necessary for safety, security, intellectual-property compliance or Platform integrity.
5.9 Monitoring Limitations and User Responsibility
ScaleDux does not guarantee real-time monitoring, recording, transcription or review of every Platform message, External Channel, call, file or interaction. ScaleDux may use manual or automated controls where available, but Users remain responsible for exercising judgment, limiting disclosure, keeping records and reporting suspected harm promptly.
5.10 Urgent Safety and Security Concerns
A User who encounters an immediate threat, child-safety concern, intimate-content abuse, impersonation, account compromise, malware, suspected fraud or another urgent risk shall stop the unsafe interaction, preserve relevant information without further distributing harmful Content and use the appropriate reporting channel in Section 15.
What this means for you: ScaleDux messaging and calls are professional workspaces, not a loophole for spam, pressure, unsafe files or off-record deals. External tools are permitted, but prohibited conduct remains prohibited everywhere.
6. Platform Disintermediation, Circumvention and Off-Platform Dealings
6.1 Purpose and Relationship With the Terms of Service
This Section explains the conduct expected from every User under the Platform Introduction, Disintermediation and non-circumvention framework established by clause 8 of the Terms of Service. The Terms of Service is the umbrella agreement and governs the binding contractual scope, definitions, twelve-month Protection Period, Approved Conversion process, recognised exceptions, support boundaries and remedies.
These Guidelines govern the practical do and do-not standards, reporting obligations, evidence requirements, administrative eligibility decisions and proportionate Platform enforcement. Where this Section and clause 8 of the Terms of Service address the same subject, clause 8 controls the contractual position.
Users may communicate and collaborate through authorised External Channels, but they shall not use an External Channel, contact detail, external contract, connected person, alternative payment method or differently labelled arrangement to remove Covered Services, payment, material records or applicable obligations from ScaleDux.
6.2 Permitted External Communication and Collaboration
Users may use Google Meet, Microsoft Teams, Zoom, telephone, email, Slack, GitHub, Figma, cloud storage, calendars, source-code repositories, design tools and similar External Channels for legitimate meetings, communication, delivery and collaboration where the relevant Platform workflow permits their use.
Permitted External Collaboration does not convert the relationship into an off-Platform relationship. The applicable Offer, Order, Booking or other Transaction Record, the required payment, material scope changes, approval states and other Platform-controlled matters shall remain recorded and administered through ScaleDux unless an Approved Conversion or written exception applies.
A Material Decision reached during an external call or through another External Channel should be summarised through Platform messaging. Where the decision changes scope, price, Milestones, delivery time, Deliverables, acceptance requirements, confidentiality, payment, cancellation or another contractual matter, the decision must also be formalised through the applicable Platform process before it affects a ScaleDux transaction.
A User shall not place, encode, disguise, conceal or transmit a Means of Direct Contact in a profile, Project, Proposal, Service Package, portfolio, image, attachment, document, source file, file metadata, spaced text, coded expression, QR code, external link or another field for the purpose of bypassing a Platform restriction or moving a relationship outside ScaleDux.
Means of Direct Contact include an email address, telephone number, messaging identifier, social-media profile, website, calendar link, meeting link, QR code, payment handle, bank detail, physical address or any other information or mechanism that enables direct communication, contracting or payment outside the Platform.
Contact information lawfully revealed through an authorised meeting or permitted workflow may be used only for the authorised interaction. It shall not be used for unrelated solicitation, marketing, recruitment, poaching, database enrichment, onward sharing, contact with the person’s employees or customers, or off-Platform contracting or payment.
The fact that contact information is publicly available, technically visible, accidentally disclosed or revealed by a third-party meeting invitation does not authorise its use to bypass ScaleDux.
6.4 Prohibited Invitations to Leave ScaleDux
A User shall not propose, request, suggest, encourage, induce or pressure another User to manage, contract, invoice, perform or pay outside ScaleDux in order to avoid ScaleDux Charges, payment controls, transaction records, review history, confidentiality controls, eligibility requirements or another applicable obligation.
Prohibited conduct includes, without limitation:
(a) asking whether the relationship should be managed on ScaleDux or outside ScaleDux;
(b) stating or implying that both parties will save fees, taxes, processing charges, time or compliance effort by leaving ScaleDux;
(c) offering a discount, additional Deliverable, faster delivery, preferential treatment or another benefit only if the other User agrees to leave ScaleDux;
(d) asking a User to cancel, reject, allow to expire, close, understate or misdescribe a Platform transaction so that the same or substantially related work can continue externally;
(e) directing a User to an external marketplace, website, entity, invoice, purchase order or payment link for Covered Services;
(f) describing an external arrangement as approved, private, safer, standard, confidential, tax-free or required by ScaleDux when it is not; and
(g) using confidentiality, urgency, personal trust, future work, investment influence, review leverage or another imbalance of power to pressure a User to leave ScaleDux.
6.5 Current Payment Methods and Prohibited Alternative Payment
At the current launch stage, paid ScaleDux service transactions are denominated in Indian Rupees and shall use only the payment methods enabled through Razorpay for the relevant transaction, unless ScaleDux gives prior written approval for a specified alternative process.
A User shall not request, offer, send, accept or direct payment for Covered Services through personal UPI, a QR code, direct bank transfer, cash, cheque, cryptocurrency, wallet, gift card, foreign account, personal payment link, affiliate invoice or another method outside the enabled ScaleDux payment workflow.
A User shall not falsely represent an external payment method as mandatory, safer, faster, tax-compliant, protected, approved by ScaleDux or required because of a temporary Payment Provider problem.
A failed payment, unavailable method, delayed settlement or Payment Provider outage does not automatically permit external payment. Users shall follow the recovery, retry or temporary instructions issued by ScaleDux.
6.6 Prohibited Fees, Split Transactions and Duplicate Recovery
A User shall not request or receive an undisclosed deposit, registration fee, onboarding fee, tool fee, account-opening fee, evaluation fee, diligence fee, commitment fee, fund-release fee, introduction fee, side invoice or another amount outside the displayed transaction.
A User shall not keep only a nominal amount, first Milestone or base package on ScaleDux while moving the balance, later Milestones, add-ons, maintenance, support, customisation, licence amount, reimbursement, retainer, referral fee or other consideration outside the Platform.
The substance and economic effect of an arrangement shall prevail over its name. Renaming consideration as employment income, reimbursement, licence fee, tool cost, advisory payment, referral amount, equity, revenue share or another label does not make the arrangement permissible where it is intended to replace or supplement payment for Covered Services.
A User shall not obtain or attempt to obtain both a Platform Refund and a Chargeback, bank reversal, external refund, duplicate payment recovery or other compensation for the same amount or loss.
6.7 Repeat, Renewal, Extension, Add-On and Related Work
During the Protection Period, repeat Projects, renewals, extensions, additional Milestones, support, maintenance, upgrades, implementation work, Service Package add-ons, customisations and substantially related paid services arising from the Platform Introduction remain subject to clause 8 of the Terms of Service.
Changing the Project title, scope label, contract form, payer, recipient, legal entity, procurement route, delivery person or invoice description does not make substantially related work unrelated.
A User shall not complete the initial engagement on ScaleDux and then move substantially related recurring, follow-on or replacement work outside ScaleDux during the Protection Period unless an Approved Conversion or written release applies.
6.8 Indirect Circumvention and Connected Persons
A User shall not route Covered Services, payment, contracting or performance through an Agency, employee, subcontractor, affiliate, colleague, family member, portfolio company, referred person, replacement entity, Related Account or other intermediary in order to avoid ScaleDux.
A referral may constitute Circumvention where it is arranged to move the opportunity outside ScaleDux, where the referred person is connected with a User who obtained the opportunity through ScaleDux, or where the referring or connected User receives a direct or indirect benefit.
ScaleDux may consider common ownership, common control, shared payment beneficiaries, shared devices, shared contact information, coordinated conduct, timing and other relevant evidence when determining whether an indirect arrangement is connected to the Platform Introduction. Association alone shall not establish a violation.
6.9 Cross-Role, Employment, Advisory and Co-Founder Arrangements
A User shall not relabel paid service work as mentorship, advisory assistance, employment, internship, co-founder work, equity, options, revenue share, barter, future compensation or another cross-role arrangement merely to avoid the required Platform transaction.
A genuine employment, advisory or co-founder relationship may be legitimate where it reflects the actual substance of the relationship and is not disguised payment for Covered Services.
Where such a relationship arises from a Platform Introduction during the Protection Period and replaces, continues or materially overlaps with Covered Services, the Users shall disclose the proposed arrangement to ScaleDux and obtain an Approved Conversion or written release before moving it outside the Platform.
An employment, equity or co-founder label shall not prevent ScaleDux from examining whether the arrangement was created to conceal service consideration, avoid Charges, obtain unpaid work or bypass an active Platform transaction.
6.10 Genuine Investment Activity
A genuine Founder and Investor capital transaction is not treated as an off-Platform service payment merely because the parties discovered one another through ScaleDux. Unless ScaleDux later offers an authorised investment-transaction product, investment funds and definitive investment documents are handled by the parties and their independent advisers under Applicable Law.
This exception does not permit a Founder, Investor, Mentor, Expert, Agency or other User to disguise consulting fees, diligence fees, Founder fees, advisory work, referral payments, employment payments, service consideration or another prohibited amount as an investment.
An expression of interest, meeting, due-diligence request, term-sheet discussion or other Deal Flow activity does not by itself create a binding investment commitment or a ScaleDux-administered investment dispute.
6.11 Pre-existing Relationships and Approved Exceptions
A User may rely upon a genuine Pre-existing Relationship, Approved Conversion or other written ScaleDux exception in accordance with clause 8 of the Terms of Service.
A Pre-existing Relationship must be a genuine direct commercial relationship supported by contemporaneous records created before the Platform Introduction. General awareness, a social-media connection, attendance at the same event, common membership, a prior casual conversation or access to publicly available contact information is not sufficient by itself.
A User relying on a Pre-existing Relationship shall provide reasonable evidence when requested and shall not fabricate or backdate records.
Where ScaleDux does not support a proposed transaction structure, payment method, employment conversion, co-founder arrangement, advisory relationship or another bona fide transition, the Users may request an Approved Conversion or written release. No exception exists until ScaleDux confirms it in writing.
6.12 Duty to Refuse, Record and Report
A User who is asked to leave ScaleDux, share prohibited payment information, understate a transaction, cancel and rebook externally, conceal contact details, split consideration or use a connected person shall refuse the request and shall not make the external payment or arrangement.
The User should preserve the relevant message, attachment, QR code, bank instruction, invoice, external link, meeting invitation, payment record and other available evidence and should report the matter through the applicable Platform or email channel.
A Material Decision made through an external call should be recorded through Platform messaging. A change affecting a ScaleDux transaction must be formalised through the applicable Platform process.
A User shall not retaliate against another person for refusing Circumvention, keeping the transaction on ScaleDux, reporting the request or cooperating with an investigation.
6.13 Evidence and Investigation
ScaleDux may investigate attempted or completed Circumvention, an off-Platform payment request, a mixed transaction, a claimed Pre-existing Relationship, an Approved Conversion request and another related conduct matter.
ScaleDux may consider, to the extent available and lawfully retained:
(a) Platform profiles, Projects, Service Packages, Proposals, Invitations, Offers, Orders, Bookings and Transaction Records;
(b) Platform messages, attachments, meeting links, recorded decisions and support communications;
(c) payment capture, Razorpay, payout, Settlement Hold, Refund, reversal and transaction-status records;
(d) access logs, Data Room permissions, file views, downloads, version history and submission records;
(e) contact-detail exchanges, payment references, invoices and account relationships;
(f) Account, role, authority, Verification and Related Account information;
(g) external messages, contracts, invoices, payment confirmations, bank or UPI records, screenshots, recordings, transcripts or other evidence voluntarily submitted by a User; and
(h) timing, commercial substance, connected persons, admissions and other relevant circumstances.
A User shall provide authentic, relevant, complete and unaltered evidence and shall identify any material redaction, missing context or limitation. A User shall not fabricate, edit, crop, backdate, delete, selectively present or conceal evidence in a manner that creates a misleading impression.
ScaleDux may require an original file, fuller conversation, payment identifier, metadata, written explanation or other information reasonably necessary to evaluate the matter.
ScaleDux does not guarantee continuous monitoring or retention of every communication, external meeting, file or activity. A Platform determination concerns compliance with the ScaleDux rules and does not amount to a judicial finding of fraud, tax evasion, criminal guilt, professional negligence, intellectual-property ownership or civil liability.
6.14 What You Lose When You Contract or Pay Outside ScaleDux
Where Users enter into, perform, extend, replace, renew, supplement or pay for Covered Services outside the required ScaleDux workflow, the corresponding external scope, amount, Deliverable, promise or obligation is not eligible for ScaleDux’s contractual transaction-dispute process or for Platform protections that depend upon proper use of the ScaleDux transaction and payment workflow.
A Platform Introduction, profile view, Proposal, shortlist, Invitation, message, meeting, expression of interest, Data Room request or contact exchange does not make a later external contract or payment eligible for ScaleDux protection.
Depending upon the applicable feature and Transaction Terms, the external or improperly recorded portion may lose eligibility for:
(a) ScaleDux’s Project, Service Package, mentorship or other contractual transaction-dispute process;
(b) Platform Refund processing;
(c) payment capture confirmation and reconciliation through the Transaction Record;
(d) Settlement Hold, transfer hold, payout adjustment, transfer reversal or other Payment Provider administration;
(e) Milestone funding, submission, approval, release and payment controls;
(f) Platform cancellation, termination and mutual-closure administration;
(g) recorded scope, Change Order and revision protection;
(h) acceptance-period, deemed-acceptance, approval and expiry controls;
(i) Platform submission, delivery, rejection and acceptance records;
(j) Handover administration, credential-transfer records and access-removal assistance;
(k) Platform-generated invoices, receipts, tax records and payment confirmations for the external amount;
(l) public-review or rating eligibility arising from the external portion;
(m) verified Platform work history, earnings history and transaction-history recognition;
(n) Platform reminders, notices, workflow deadlines and transaction-specific support concerning the external portion;
(o) Platform evidence establishing the complete external scope, amount, performance, delivery or payment; and
(p) any other protection or administrative remedy expressly limited to transactions recorded and processed through ScaleDux.
A User shall not include an external amount in a Platform Refund, payout, damages or loss claim; represent an external payment as a ScaleDux payment; submit a review concerning work performed entirely outside ScaleDux; request that external work be added to verified Platform work history; or conceal the external portion when raising a dispute.
Where a relationship contains both a properly recorded Platform portion and an external, concealed, split or otherwise ineligible portion, only the scope and amount properly recorded and processed through ScaleDux may qualify. ScaleDux may separate the eligible and ineligible components.
An external add-on, additional Milestone, customisation, maintenance arrangement, support fee, licence amount, reimbursement, retainer, balance payment or other external consideration does not become eligible merely because the original relationship began through ScaleDux.
An external payment shall not increase the amount of a Platform Refund, payout, reversal or other Platform financial adjustment. An external Deliverable or promise shall not expand the scope recognised in the Transaction Record.
Where the records are materially mixed, incomplete or contradictory, ScaleDux may pause the transaction-dispute process while determining the eligible scope and amount. Deliberate concealment or commingling may result in a separate Circumvention investigation and Account action.
A Circumvention violation does not, by itself, cause automatic forfeiture of an otherwise established entitlement concerning a genuine Platform transaction. Any financial consequence must be supported by the Terms of Service, applicable Transaction Terms and Applicable Law.
The loss of Platform eligibility does not waive, extinguish or restrict a statutory or other legal right that cannot lawfully be waived.
What this means for you: Once you move the contract, scope or payment outside ScaleDux, ScaleDux may not have the transaction records, payment control or contractual authority required to process a Refund, reverse the payment, verify the complete agreement or decide the external commercial dispute.
6.15 What ScaleDux May Still Help With
Ineligibility for ScaleDux’s contractual transaction-dispute process does not prevent a User from reporting conduct connected to the Platform Introduction.
ScaleDux may still receive and review a report concerning:
(a) attempted or completed Circumvention;
(b) direct-payment requests, QR codes, bank instructions, hidden invoices or payment redirection;
(c) fraud, impersonation or materially deceptive conduct;
(d) harassment, threats, coercion, discrimination or retaliation;
(e) misuse of Confidential Information, Restricted Platform Information, personal data or Data Room information;
(f) misuse of credentials, systems, source code, devices or access permissions;
(g) intellectual-property misuse, plagiarism or unauthorised copying;
(h) fabricated, altered, deleted or concealed evidence;
(i) review manipulation or reputational abuse;
(j) misuse of Related Accounts, affiliates or connected persons;
(k) cybersecurity incidents, malware, phishing or Account compromise;
(l) child-safety, intimate-content or other urgent safety concerns; and
(m) another violation of the Terms of Service, these Guidelines or Applicable Law connected to the Platform Introduction.
Where appropriate, ScaleDux may:
(a) preserve and review available Platform records;
(b) receive relevant external evidence voluntarily submitted by a User;
(c) investigate compliance with the Terms of Service and these Guidelines;
(d) restrict messaging, contact, purchasing, proposing, payment, Data Room or other features;
(e) suspend or permanently terminate Accounts where justified;
(f) take proportionate action concerning Related Accounts where the available evidence supports the action;
(g) facilitate limited communication without assuming responsibility for the external transaction;
(h) provide available records in response to a lawful request; and
(i) refer a User to the appropriate bank, Payment Provider, authority or independent remedy.
ScaleDux does not guarantee that it can:
(a) trace, freeze, reverse or recover a personal UPI, bank, cash, cryptocurrency, wallet or other external payment;
(b) apply a Settlement Hold to money that never entered the ScaleDux payment workflow;
(c) issue a Platform Refund for an external amount;
(d) compel a User to perform, revise, accept, cancel, terminate or hand over work under an external agreement;
(e) calculate the value, quality, completeness or usefulness of external work;
(f) determine the tax, invoice or accounting treatment of an external transaction;
(g) enforce an investment, employment, advisory, equity or co-founder promise;
(h) verify the complete terms or validity of an external agreement;
(i) recover lost profits, revenue, data, intellectual property or opportunity; or
(j) resolve the external commercial dispute in favour of either User.
ScaleDux’s receipt of a report, review of evidence, preservation of records, facilitation of communication or voluntary assistance does not make ScaleDux a party to the external arrangement, does not create a duty to recover the external payment and does not convert an ineligible external transaction into an eligible Platform transaction.
What this means for you: ScaleDux may act against misconduct and preserve available Platform evidence, but it cannot guarantee recovery of money or enforcement of an agreement that was moved outside its systems.
6.16 How ScaleDux Determines Whether a Dispute Is Eligible
Before examining which User complied with a commercial transaction, ScaleDux may first determine whether the claimed scope and amount qualify for the contractual transaction-dispute process.
ScaleDux may consider whether:
(a) an Offer, Order, Booking or other Transaction Record was created and accepted through the authorised ScaleDux workflow;
(b) the disputed scope, Deliverables, Milestones, price, delivery period and other material particulars were recorded through ScaleDux;
(c) the required payment was successfully captured through the enabled ScaleDux and Razorpay workflow;
(d) ScaleDux issued an Activation Confirmation where activation was required;
(e) material changes were recorded through a Change Order or another applicable Platform process;
(f) any part of the scope, agreement or payment occurred outside ScaleDux;
(g) the claim is limited to the scope and amount properly recorded and administered through ScaleDux; and
(h) the User has provided complete, authentic and reasonably sufficient information.
ScaleDux may classify a matter as one or more of the following:
Eligible Platform Transaction: The relevant scope and payment were properly recorded, accepted, processed and administered through ScaleDux.
Partially Eligible or Mixed Transaction: Only an identified portion of the disputed scope or amount qualifies for the Platform process, while another portion occurred outside the authorised workflow.
Ineligible Off-Platform Transaction: The disputed contract, scope, payment, Deliverable or promise was entered into, performed or paid outside the required ScaleDux workflow.
Conduct-Only Review: No Platform commercial remedy is available, but the facts may indicate Circumvention or another Guidelines violation.
Safety, Security or Legal Escalation: The matter requires separate urgent handling because of safety, fraud, cybersecurity, confidentiality or legal risk.
Insufficient Information: The available information does not permit a reliable eligibility determination and additional records are required.
The assigned status determines access to ScaleDux’s contractual processes only. It does not determine the enforceability of an external agreement, criminal guilt, civil liability, professional negligence, intellectual-property ownership or a User’s rights before a court, consumer commission, regulator, bank, Payment Provider or other competent authority.
A User seeking access to the transaction-dispute process shall, where reasonably requested:
(a) identify the relevant Account, Project, Service Package, Booking or transaction identifier;
(b) identify the applicable Offer, Order, Booking or other Transaction Record;
(c) state the scope, Deliverable, Milestone and amount concerned;
(d) identify the payment alleged to have been made through ScaleDux;
(e) disclose whether any amount, agreement, Deliverable or payment occurred outside ScaleDux;
(f) separate the Platform and external components of a mixed transaction;
(g) provide complete and unaltered evidence reasonably available to the User;
(h) explain any material redaction, missing record, inconsistency or limitation;
(i) identify the remedy requested; and
(j) respond within the deadline communicated by ScaleDux.
ScaleDux may place substantial administrative weight on its own Transaction Records, payment records, Activation Confirmations, Change Orders, submission records, acceptance records, Refund and payout records and other Platform-generated records because those records ordinarily establish what ScaleDux and the Payment Provider administered.
ScaleDux may also consider supporting Platform records and relevant external evidence voluntarily submitted by a User. External evidence may include messages, emails, contracts, invoices, bank statements, UPI confirmations, QR codes, receipts, meeting records, screenshots, source files, metadata, external delivery records and other relevant material.
ScaleDux may consider the combined effect of relevant circumstances, including cancellation followed by substantially similar direct work, a nominal Platform payment accompanied by a larger external amount, payment to a connected person, an external invoice matching the Platform requirement, an offer to reduce the price for leaving ScaleDux, concealed contact information, admissions of fee avoidance, repeated connected relationships and materially inconsistent explanations.
No single weak indicator shall automatically establish Circumvention. ScaleDux shall consider the available information as a whole.
Where a User fails to provide reasonably requested information within the communicated deadline, ScaleDux may decide eligibility on the information available, classify the matter as Insufficient Information, exclude an unsupported component, pause or close the transaction-dispute process, or continue a separate conduct or safety investigation.
Failure to cooperate may be considered with other evidence but shall not, by itself, constitute a finding of fraud, Circumvention, criminal guilt or civil liability.
ScaleDux may communicate the eligibility outcome through the Platform, email or another recorded channel. The notice may identify the status, recognised Platform transaction, eligible scope and amount, excluded external component, principal records relied upon, additional information required, whether a separate conduct review will continue and any internal-review route made available under the applicable workflow.
ScaleDux may withhold or redact information where disclosure would compromise another person’s privacy, Confidential Information, security controls, fraud-prevention methods, legal privilege or a lawful investigation.
A User may request an internal review within the period stated in the eligibility notice by identifying a material factual error, a relevant Platform record not considered, an incorrect allocation between Platform and external components, new material evidence that could not reasonably have been provided earlier or a material procedural error.
A general disagreement without an identified error or relevant evidence does not require a fresh investigation. An internal review does not automatically suspend an Account restriction, transaction control, evidence hold or safety measure.
What this means for you: ScaleDux will first determine whether the disputed scope and payment were genuinely administered through the Platform. Only the eligible Platform portion can proceed through the applicable commercial dispute process.
6.17 Indicative Enforcement Actions
ScaleDux shall determine the appropriate response by considering seriousness, intent, completion, repetition, concealment, financial or reputational harm, cooperation, corrective action, prior history, Related Account use and likelihood of recurrence.
Indicative responses may include:
Level 1: A first low-risk attempt involving premature contact exchange without a payment request may result in guidance, warning, Content removal or temporary messaging restriction.
Level 2: A direct off-Platform payment request, personal QR code, bank instruction, off-Platform discount, split-payment proposal or concealed contact method may result in feature restriction, enhanced review, re-verification or temporary suspension.
Level 3: A completed, coordinated, repeated, disguised or indirect Circumvention may result in suspension or termination, Related Account action and contractual recovery where permitted by the Terms of Service and Applicable Law.
Level 4: Fraud, fabricated evidence, serious payment abuse, repeated evasion or conduct creating an unacceptable risk of harm may justify permanent termination, evidence preservation and appropriate legal escalation.
These levels are indicative and do not create automatic punishments. ScaleDux may apply a stronger or weaker response according to the facts, Applicable Law and the enforcement principles in Section 17.
Knowingly concealing an external transaction, falsely representing an external payment as a Platform payment, fabricating evidence, manipulating records or seeking a Platform Refund for an external amount may be treated as an aggravated violation.
An attempted Circumvention may justify action even where no external payment was completed. Account or feature enforcement does not automatically determine a Refund, payout, forfeiture, damages amount or another financial result.
6.18 Twelve-Month Period and Contractual Precedence
The Protection Period is twelve months beginning on the relevant Platform Introduction, as stated in clause 8 of the Terms of Service.
These Guidelines do not independently extend, shorten or restart the Protection Period and do not create a conversion fee, automatic penalty, forfeiture or damages formula.
Account closure, deletion, suspension, expiration of a Proposal, cancellation of a transaction or technical availability of contact details does not erase a Platform Introduction or release a User from an obligation that continues during the Protection Period.
Expiry of the Protection Period does not validate a Circumvention that occurred during the period and does not release an active Platform transaction from its payment, confidentiality, intellectual-property, evidence, review, Handover, cancellation or dispute obligations.
The Terms of Service controls the contractual restriction, Covered Services, recognised exceptions, Approved Conversion, support boundaries, remedies and survival. These Guidelines control practical conduct, reporting and Platform enforcement.
6.19 Payment, Tax and Transaction Terms
Payment capture, Razorpay Route transfer, Settlement Hold, release, payout, reversal, Refund, Chargeback, tax, invoice, TDS, cancellation, termination, Handover and dispute outcomes are governed by the applicable Payment and Transaction Terms and the relevant Transaction Record.
A Circumvention violation may inform Account and conduct enforcement but does not automatically determine a Refund, payout, damages amount, forfeiture, set-off or other financial result.
An administrative decision that a transaction is wholly or partly ineligible for ScaleDux’s transaction-dispute process does not create an automatic Refund, payout, forfeiture or damages result and does not prevent a separate conduct investigation or an external remedy available under Applicable Law.
An external payment, Deliverable or promise shall not increase the scope or amount recognised in a Platform Refund, payout or dispute calculation.
ScaleDux shall not issue a Platform invoice, receipt or payment confirmation for an amount that ScaleDux and the Payment Provider did not process.
Final user guidance: You may use external meeting and delivery tools for legitimate work, but keep the contract, required payment and material transaction decisions on ScaleDux. Refuse and report any request to use personal UPI, QR codes, direct bank payment, hidden invoices, split payments or a discount for leaving ScaleDux.
7. Confidentiality, Privacy and Controlled Access
7.1 Baseline Confidentiality and Permitted Purpose
Restricted Platform Information and Confidential Information shall be used only for the purpose for which the information was made available, shall be protected using reasonable care and shall not be copied, disclosed, sold, scraped, profiled, published, used for unrelated solicitation, exploited for competition or used to train an external model without authority.
Baseline confidentiality applies even where a Project is not marked NDA Required. It does not mean that every item visible through ScaleDux is a trade secret or that Public Website Information is confidential.
7.2 User Responsibility for Progressive Disclosure
The person disclosing information is responsible for considering whether the disclosure is necessary, proportionate and appropriate for the current stage of the interaction. Founders, Experts, Mentors and Investors shall disclose progressively and shall avoid sharing credentials, source code, customer-level data, sensitive financial information, trade secrets or unnecessary personal data before the recipient, purpose and protection are suitable.
ScaleDux provides workflows and records but cannot decide on the disclosing User’s behalf whether every item should be shared. A User who controls the information retains primary responsibility for the decision to disclose it.
7.3 Additional NDAs Through Chat or Transaction Workflow
A Founder or another authorised User may provide an additional NDA through Platform chat before sharing sensitive information or may include the NDA in the formal transaction workflow. The recipient may review, discuss, sign and return the NDA through the available Platform communication or upload process.
A user-to-user NDA supplements the baseline confidentiality obligations and may impose stricter restrictions, duration, return, deletion and remedy provisions. ScaleDux does not draft, approve, interpret or guarantee a User-provided NDA and is not a party unless ScaleDux expressly signs it.
7.4 Project NDA Workflow and Founder Responsibility
Where a Founder marks a Project as NDA Required, the Project description should state that additional confidential details will be disclosed only after the required NDA is effective. The Founder remains responsible for limiting the public or pre-NDA description to information reasonably necessary for Experts to assess relevance and fit.
The Founder may send the NDA through Platform chat and obtain a signature before an Offer where early confidential discussion is necessary. The Founder may also attach the final NDA to the Offer. Where the transaction requires the Offer-stage NDA, the final signed version must be uploaded before the Expert accepts the Offer.
The existence of an NDA requirement does not prevent all pre-NDA communication. It requires the Founder and recipient to exercise judgment and to avoid disclosing protected information before the applicable protection is effective.
7.5 Investor and Data Room Access
A Founder may make selected material visible to eligible verified Investors or may require an Investor to request access to a restricted file or folder. Verified Status, subscription or firm membership does not automatically grant access to every Data Room item.
An Investor and each authorised firm member shall use the information only for the stated investment-evaluation purpose, restrict internal sharing to the permitted evaluation team, comply with file, folder, download, expiry and NDA conditions and cease access when the grant is paused, revoked or expires.
Data Room information shall not be used to recruit the Founder’s personnel, contact customers or suppliers, assist a competitor or portfolio company, build a commercial database, publish research, train a model or pursue an unrelated transaction without express authority.
7.6 Credentials, Systems and Minimum Necessary Access
A person receiving credentials, API keys, source-code access, administrative access, server access, database access, cloud permissions or another system permission shall use only the minimum access necessary for the agreed purpose, shall not inspect unrelated information and shall not copy or retain access beyond the authorised period.
7.7 Personal Data and Privacy of Other Persons
A User shall not upload, disclose or process another person’s personal data unless the User has a lawful purpose and appropriate authority. A recipient shall not use personal data for unrelated profiling, surveillance, unsolicited marketing, recruitment, identity enrichment or onward sale.
The Privacy Policy governs ScaleDux’s processing. These Guidelines govern each User’s responsible treatment of information received through ScaleDux.
7.8 Accidental or Unauthorised Disclosure
A person who receives information or access by mistake shall stop reviewing it, avoid copying or using it, notify the disclosing party or ScaleDux promptly, follow reasonable containment instructions and confirm return, deletion or access cessation where appropriate.
7.9 External Tools, AI Systems and Confidential Information
A User shall not submit Restricted Platform Information, personal data, code, credentials, Data Room material or Confidential Information to an external AI provider, transcription service, analytics platform, cloud service or collaboration tool unless the User has authority and has reasonably assessed the provider’s terms, retention, security, access and model-training position.
7.10 Return, Deletion, Retention and Continuing Duties
When the authorised purpose ends, a recipient shall return, delete, restrict or retain information according to the applicable NDA, Transaction Terms, access conditions and Applicable Law. A recipient shall not retain information merely because the recipient downloaded, copied or could technically continue to access it.
Confidentiality and permitted-purpose obligations continue after an interaction, access grant, transaction or Account ends for the period stated in the applicable document or for so long as the information remains protected by its nature and Applicable Law.
7.11 Exceptions and Legally Required Disclosure
Confidentiality does not apply to information that became lawfully public without breach, was already lawfully known, was independently developed without use of the disclosed information, was lawfully obtained from an authorised third party or must be disclosed under Applicable Law.
Where legally permitted and reasonably practicable, the recipient should notify the affected person before compelled disclosure, seek appropriate protection and disclose only the information required.
What this means for you: Do not dump sensitive information into chat, AI tools or Data Rooms without thinking. The person who controls the information must decide what is necessary, use an NDA where needed and disclose progressively.
8. Content and Prohibited Activities
A User shall not create, upload, request, offer, transmit, store, promote, facilitate or participate in Content, services or conduct that is unlawful, harmful, abusive, deceptive, exploitative, infringing, privacy-invasive, unsafe, professionally improper or materially inconsistent with the legitimate purpose and integrity of ScaleDux.
8.2 Unlawful, Harmful or Exploitative Activity
Violence, terrorism, trafficking, forced labour, sexual exploitation, extortion, kidnapping, unlawful surveillance or activity intended to cause serious physical, psychological, financial or reputational harm.
Illegal weapons, explosives, controlled substances, toxic materials, contraband, unlawful gambling, money-circulation schemes, pyramid schemes, Ponzi schemes or another prohibited trade.
Bribery, corruption, tax evasion, money laundering, sanctions evasion, concealment of criminal proceeds or assistance designed to obstruct a lawful investigation.
Instructions, tools or services primarily intended to enable unlawful entry, theft, sabotage, fraud, evasion, harassment or another offence.
Content that unlawfully threatens the sovereignty, integrity, defence, security or public order of India or incites the commission of a cognisable offence.
8.3 Fraud, Impersonation and Deceptive Conduct
Impersonating a natural person, company, professional, Investor, regulator, government body, bank, service provider or ScaleDux representative.
Creating a fake Project, Proposal, Service Package, mentorship offer, Investor profile, grant, job, award, customer, purchase, review or business opportunity.
Phishing, advance-fee fraud, social engineering, fake emergencies, false scarcity, fraudulent escrow claims, fake payment confirmations or deceptive links.
Misrepresenting revenue, customers, traction, credentials, portfolio, funding, authority, investment capacity, delivery status or professional standing.
Using altered, stolen or synthetic material to create a false impression of identity, authority, consent, evidence or performance.
8.4 Identity, Document and Evidence Fraud
Forging, altering, purchasing, renting, borrowing or fabricating government IDs, PAN, GSTIN, bank documents, company records, licences, certificates, employment records, educational records, invoices, contracts, signatures or tax records.
Manipulating screenshots, chat records, logs, source files, delivery evidence, approvals, recordings, metadata or timestamps to mislead a User, ScaleDux, a Payment Provider or an authority.
Submitting another person’s work, profile, bank account or verification result as one’s own without lawful authority.
Deleting, concealing or manufacturing evidence after a complaint, payment dispute or investigation begins.
8.5 Harassment, Threats, Discrimination and Retaliation
Harassment, stalking, bullying, intimidation, humiliation, threats, hate speech, discriminatory exclusion, repeated unwanted contact, doxxing, revenge conduct, blackmail, coercion and retaliation against a complainant, witness or person exercising a lawful right are prohibited.
8.6 Sexual Content, Intimate Imagery and Child Safety
ScaleDux prohibits child sexual exploitation and abuse material, grooming, sexual exploitation, non-consensual intimate imagery, content exposing a person’s private area, sexualised impersonation, sexually abusive Synthetic Content, unwanted sexual solicitation and sexually explicit Content unrelated to a lawful professional purpose.
A User shall not save, forward, reproduce or investigate such Content beyond what is reasonably necessary to report it safely. Reports concerning intimate imagery, nudity, sexual acts, electronic impersonation or child safety shall use the urgent process in Section 15.
8.7 Cybersecurity, Malware and System Abuse
Malware, ransomware, spyware, credential theft, phishing kits, botnets, destructive code or tools designed primarily for unauthorised compromise.
Accessing, scanning, testing, intercepting, exploiting or disrupting a system, account, device, API, network or dataset without express authority.
Scraping, crawling, bulk extraction, credential stuffing, rate-limit bypass, reverse engineering, denial-of-service activity or circumvention of access controls.
Removing, altering or bypassing logs, provenance, labels, security warnings, watermarks, authentication, permissions or monitoring controls.
Retaining or using access after authority expires or using a vulnerability for personal, commercial or retaliatory advantage.
8.8 Privacy, Confidentiality and Personal Data Abuse
A User shall not collect, expose, disclose, enrich, sell, trade, scrape, profile, combine or use personal data, Confidential Information, Data Room material, messages, recordings, access logs or credentials without authority.
Prohibited uses include stalking, blackmail, identity theft, unsolicited marketing, employee or customer targeting, commercial database creation, surveillance, discriminatory profiling, model training and publication of private information.
8.9 Intellectual Property, Plagiarism and Ownership Misrepresentation
Plagiarism, counterfeit material, unauthorised copying, trademark impersonation, removal of ownership notices or delivery of another person’s work as original work.
Using confidential or unpaid proposal material, work samples, designs, code, documents or strategies outside the authorised evaluation purpose.
Uploading copyrighted, patented, trade-secret, licensed or open-source material without authority or without complying with applicable attribution, notice, source-code or licence obligations.
Claiming ownership, assignment, exclusivity or originality that the User cannot reasonably support.
8.10 Academic, Research and Professional Misconduct
Completing an examination, test, assessment, dissertation, thesis, assignment or graded submission for presentation under another person’s name.
Creating fabricated research, citations, datasets, laboratory results, evidence, certificates, licences or professional records.
Ghost-writing or impersonating a candidate in recruitment, certification, admission or professional evaluation.
Providing a regulated legal, tax, medical, investment, insurance, audit, architectural or other professional service without the authority, licence or disclosure required by Applicable Law.
Misrepresenting general information, mentoring or business guidance as a regulated professional opinion.
8.11 Regulated, Restricted and High-Risk Services
A User shall not offer or request a service requiring regulatory approval, professional licence, sectoral registration, security clearance, export permission or another legal authorisation unless the User holds and discloses the required authority and ScaleDux permits the category.
ScaleDux may restrict a high-risk category even where the activity is not unlawful in every jurisdiction, where the category creates disproportionate safety, consumer, regulatory, payment or reputational risk for the Platform and its Users.
8.12 Financial, Investment and Fundraising Abuse
Guaranteed-return claims, fictitious funds, fabricated portfolio companies, false investment commitments, unauthorised securities offers, unlawful crowdfunding or pooling of money.
Charging Founders for evaluation, commitment, fund release, introductions, access or investment consideration.
Using ScaleDux to collect or transmit investment money, intermediate securities, provide regulated investment advice or arrange a transaction where ScaleDux has not launched an authorised feature.
Fabricating bank statements, remittance records, term sheets, valuations, diligence findings or shareholder documents.
Misusing material non-public information or engaging in conduct that may violate applicable securities law.
8.13 Marketplace Manipulation, Fake Transactions and Review Abuse
Fictitious, circular or self-dealing transactions without a genuine commercial purpose.
Fake referrals, fake Proposals, fake competition, coordinated bidding, collusive pricing or manipulation of discovery, ranking or eligibility.
Creating Project posts, Service Packages, mentorship offerings or Investor interactions solely to collect ideas, data, leads, unpaid strategy or competitive intelligence.
Fake, reciprocal, purchased, incentivised, coerced or coordinated reviews and ratings.
Using a Related Account, employee, affiliate, friend, bot or another person to manipulate Platform standing.
8.14 Spam, Phishing and Social Engineering
Mass messages, unsolicited promotions, deceptive outreach, malicious links, credential requests, fake support messages, account-recovery scams, QR-code scams, payment redirection, impersonated invoices and attempts to induce disclosure through false authority or urgency are prohibited.
8.15 Dark Patterns and Deceptive Design
A User shall not request, design or deliver an interface, message or workflow intended to trick a person into an unintended purchase, subscription, disclosure, consent, payment, cancellation failure or other decision through false urgency, interface interference, disguised advertising, forced action, subscription traps, confirm shaming, bait-and-switch, drip pricing or another deceptive design practice.
8.16 Evolving Risks and Materially Similar Conduct
The categories in this Section are non-exhaustive. ScaleDux may act against a new technique or materially similar conduct where there are documented grounds to conclude that it is unlawful, designed to evade these Guidelines, creates material User harm, compromises confidentiality, security, payment or marketplace integrity or exposes ScaleDux or a User to a serious legal risk.
This provision shall be applied consistently with Sections 16 and 17 and shall not be used to impose an arbitrary rule that a User could not reasonably connect to the published standards.
What this means for you: Do not use ScaleDux to harm, deceive, exploit, infringe or manipulate people or systems. The rules cover the substance of the conduct, even where a new tool, new fraud name or indirect method is used.
9. Artificial Intelligence, Automation and Synthetic Content
9.1 Responsible Use and Continuing User Responsibility
Use of an AI or automated system does not transfer responsibility away from the User. The User remains responsible for legality, accuracy, originality, confidentiality, security, professional suitability, bias, attribution, licences and compliance with the applicable transaction.
9.2 Material AI Use and Disclosure
A User shall disclose Material AI Use where the applicable Offer, Transaction Terms, professional standard, Platform field or reasonable expectations of the recipient require disclosure, including where AI materially generates or changes the substance of a Deliverable, recommendation, image, code, report, analysis or decision.
A User shall not falsely describe AI-generated work as entirely human-created, handcrafted, independently researched or personally verified where that description would be material to the other person’s decision.
9.3 Human Review, Accuracy and Source Verification
Before publishing, submitting or relying on AI-assisted Content, the User shall conduct a meaningful human review appropriate to the risk, correct errors, remove irrelevant or fabricated material and verify material factual, legal, financial, regulatory, statistical, technical and attribution claims against appropriate sources.
Proofreading limited to grammar or formatting is not sufficient where the output affects legal rights, security, money, health, regulated activity, confidential information, professional reputation or a material business decision.
9.4 High-Impact and Regulated Decisions
A User shall not rely solely on automated output to make or present a decision concerning legal rights, employment, credit, investment, insurance, medical treatment, regulated compliance, identity, security access or another high-impact matter without the qualified review, authority and safeguards required by Applicable Law and the context.
9.5 Intellectual Property, Open Source and Provenance
A User shall assess whether AI-assisted text, code, images, audio or other material may contain third-party rights, confidential information, incompatible open-source obligations, attribution requirements or uncertain provenance.
ScaleDux does not mandate one particular plagiarism, code-scanning or licence-scanning tool because no tool guarantees compliance. The User shall use a reasonable review method suited to the Deliverable and risk and shall make the required disclosures.
9.6 Confidentiality, Personal Data and External AI Providers
A User shall not enter personal data, Restricted Platform Information, credentials, source code, Data Room material or Confidential Information into an external AI service unless authorised and unless the provider’s storage, access, retention, training and security terms are compatible with the User’s obligations.
9.7 Deceptive Synthetic Content and Impersonation
A User shall not create or distribute Synthetic Content that unlawfully impersonates a person, fabricates consent, evidence, credentials, a document or event, depicts intimate or child-abuse material, facilitates fraud, threats, discrimination, malware, weapons or another prohibited activity, or otherwise deceives a person in a material manner.
9.8 Bots, Scripts, Agents and Automated Platform Activity
A User shall not use a bot, script, autonomous agent or automated system to create Accounts, conduct Verification, scrape data, send messages, submit Proposals, place Orders, generate reviews, manipulate engagement, bypass limits or perform another Platform action without prior written authorisation from ScaleDux.
9.9 External Model Training and Data Exploitation
A User shall not use User Content received from another person, Restricted Platform Information, messages, Data Room information, Project material, reviews or transaction records to train, fine-tune, evaluate or improve an external model unless the User has express authority and complies with confidentiality, privacy and intellectual-property obligations.
9.10 Security, Prompt Injection and Autonomous Actions
A User deploying an AI agent, code assistant or automated workflow shall implement reasonable safeguards against prompt injection, unauthorised tool use, data exfiltration, unsafe execution, secret disclosure, unapproved external communication and actions beyond the authorised scope.
An automated system shall not be given credentials, payment authority, production access or the ability to send commitments to another User without controls proportionate to the potential harm and human oversight appropriate to the activity.
9.11 ScaleDux Labels, Declarations and Provenance Controls
Where ScaleDux requests an AI or Synthetic Content declaration, applies a label, preserves provenance information or restricts automated activity, the User shall respond accurately and shall not remove, conceal, falsify or bypass the applicable control.
What this means for you: AI can assist your work, but it does not excuse mistakes or misconduct. Review the output as a responsible professional, disclose material use, protect confidential data and never use AI to fabricate people, evidence, reviews or credentials.
10. Role-Specific Community Standards
Use Public Website Information lawfully and do not attempt to access Account-only or restricted features.
Do not scrape, mirror, harvest, crawl, benchmark or reproduce Platform content or User information without permission.
Do not submit false contact forms, malicious files, spam, security probes or deceptive enquiries.
Do not represent public marketing information as verification, endorsement or a binding promise by ScaleDux.
Use Free Resources for lawful personal, educational or internal business purposes and independently verify the output.
Do not use a tool to create fraudulent invoices, salary slips, financial records, certificates, legal documents or misleading evidence.
Do not enter another person’s personal, confidential or proprietary information without authority.
Do not resell, white-label, reverse engineer or use a Free Resource to build a competing tool without permission.
Seek qualified professional advice where a decision requires legal, tax, financial, medical or regulated judgment.
Represent the startup, entity, team, ownership, product, customers, traction, financial position, fundraising status, Project need and budget accurately.
Create Project requirements and purchase services with genuine intent and provide the inputs, decisions and access reasonably required for performance.
Use structured briefs, references, acceptance criteria and confidentiality instructions proportionate to the complexity and risk.
Do not extract excessive unpaid strategy, samples, designs, code or detailed solutions under the pretext of evaluation.
Do not use payment, reviews, future work, investment claims or access control to pressure an Expert, Agency or Mentor, and do not ask a service provider to continue or receive payment outside ScaleDux contrary to Section 6.
Disclose confidential information progressively and decide responsibly whether an early NDA, Offer-stage NDA or Data Room control is required.
Treat mentorship as a professional engagement and provide honest context, preparation and realistic expectations.
Distinguish Investor interest, meetings and expressions of interest from committed funding and do not misrepresent an Investor’s position.
Represent skills, experience, portfolio, availability, capacity, rates, licences and professional status accurately.
Evaluate a Project honestly before proposing and explain the proposed approach, assumptions, exclusions, dependencies, timeline and material AI use.
Do not submit copied, generic or deceptive Proposals or underquote with the intention of forcing renegotiation after selection.
Accept only work that the Expert can reasonably perform and communicate known risks or delays promptly.
Protect Founder information, credentials, systems, code and documents and use them only for the authorised work.
Disclose third-party components, open-source obligations, subcontractors and material limitations as required.
Deliver through the authorised workflow, keep Covered Services and payment on ScaleDux during the Protection Period unless an Approved Conversion applies, and complete required Handover, access removal and documentation.
10.5 Agencies and Agency Team Members
The Agency shall identify its legal entity, Authorised Representative, service capability and personnel accurately.
The Agency shall assign only authorised and suitably capable personnel and shall disclose a material change in the delivery team.
Each Agency Team Member shall use individual access and comply with confidentiality, security and Project restrictions.
The Agency remains responsible for employees, contractors and subcontractors acting through its Account or transaction.
The Agency shall not present the work, credentials or portfolio of an unrelated person as its own or conceal outsourcing material to the Founder’s decision.
Describe experience, subject areas, availability, pricing and the limits of guidance accurately.
Understand the Founder’s actual context before advising and avoid generic, recycled or irrelevant responses.
Provide focused, outcome-oriented guidance and identify assumptions, risks and reasonable next actions.
Disclose conflicts, referral benefits, commercial interests and any investment interest relevant to the guidance.
Do not promise funding, introductions, approvals, guaranteed outcomes or access outside the Mentor’s control.
Do not use mentorship primarily to solicit equity, sell an external programme, move paid advisory work outside ScaleDux, collect competitive intelligence or conduct undisclosed diligence.
Do not provide regulated advice without the required licence or authority and do not misrepresent general guidance as a formal professional opinion.
Represent identity, firm, role, authority, investment thesis, stage, ticket range, geography, portfolio and current investment capacity accurately.
Engage only with genuine evaluation intent and communicate material changes in interest or authority promptly.
Conduct diligence in stages and request only information proportionate to the current evaluation.
Do not make false funding promises, fabricate a commitment, create artificial urgency, charge a Founder for evaluation or access, or use an investment discussion to disguise paid services or a prohibited fee.
Disclose material conflicts and competing interests and protect Founder information from unrelated use.
Use independent legal, financial, tax and regulatory advisers for the investment transaction.
Access Founder and Data Room information only where the firm member has been granted permission for the evaluation.
Do not forward, download, copy or discuss information beyond the authorised internal team.
Do not continue access after removal, suspension, revocation or departure from the firm.
Do not use another firm member’s credentials or conceal who viewed or downloaded information.
The Investor Account owner shall maintain accurate membership, role and permission records.
10.9 Authorised Representatives and Team Members
An Authorised Representative or Team Member shall act within actual authority, use only assigned permissions, identify the represented entity accurately and avoid making a commitment that the person has no authority to make.
The represented entity and Account owner shall supervise access and remain responsible for conduct performed through their Account, subject to Applicable Law and the circumstances.
10.10 Separate Role Accounts and Conflicts
A person operating separate role Accounts shall maintain clear separation between roles and shall disclose a material conflict where the person engages the same counterparty in more than one role and the second role could affect independence, access, advice, selection, review, investment evaluation or commercial advantage.
A person shall not use one role to obtain information, contact, data, pricing, confidential access or influence that would not be available in the role in which the person is genuinely acting.
What this means for you: Your responsibilities depend on your role, but every role must be truthful, professional and careful with other people’s information. Separate role Accounts do not permit hidden conflicts or cross-role misuse.
11. Project and Service Package Conduct
ScaleDux may support two different service-discovery models. In the Project model, a Founder publishes a requirement and Experts or Agencies submit Proposals. In the Service Package model, an Expert or Agency publishes a predefined service and a Founder evaluates, discusses and purchases that service.
The conduct rules in this Section apply to both models, while the applicable Transaction Terms and Transaction Record govern formation, payment, cancellation, acceptance and financial outcomes.
11.2 Founder Project Requirements and Structured Briefs
A Founder shall post a genuine requirement with enough information for a reasonably qualified Expert or Agency to assess the work, risk, likely effort and fit. The Project shall identify the objective, expected outcome, material Deliverables, constraints, dependencies, intended users, relevant technology or context, indicative timeline and budget position where the workflow requests those matters.
For a complex Project, the Founder should provide a structured business requirements document, product requirements document, statement of requirements, acceptance criteria, reference material, process description or equivalent brief appropriate to the subject. A simple Project does not require unnecessary documentation, but complexity shall not be used as a reason to keep material requirements hidden until after selection.
11.3 Confidentiality Classification and NDA Requirements
The Founder shall consider which Project details can be disclosed in the Project description, which details may be shared during clarification and which details require an additional NDA. Where confidential information is necessary for meaningful evaluation, the Founder shall state the NDA requirement and disclose progressively as described in Section 7.
11.4 Expert and Agency Assessment Before Proposal
Before submitting a Proposal, an Expert or Agency shall review the available requirement, assess capability, capacity, dependencies, confidentiality, access, timeline and risk and determine honestly whether the work can be performed.
An Expert or Agency shall ask reasonable clarification questions rather than making an unsupported commitment and shall decline the opportunity where the work is outside capability, authority, capacity or lawful practice.
11.5 Proposal Content and Working Approach
A Proposal shall be genuine, specific to the Project and sufficiently clear for the Founder to understand the proposed solution, working method, relevant experience, personnel, schedule, assumptions, exclusions, dependencies, Deliverables, communication approach and price basis.
A Proposal shall not copy another person’s submission, include fabricated portfolio material, hide material outsourcing, use false urgency or quote an unrealistic price or timeline for the purpose of securing selection and renegotiating later.
11.6 Clarifications, Assumptions and Scope Boundaries
The parties shall identify material uncertainties and shall record assumptions, exclusions, Founder inputs, third-party dependencies and boundaries before the final Offer. A User shall not knowingly remain silent about an ambiguity in order to exploit it later.
A clarification shall not be used to obtain disproportionate unpaid strategy, designs, code or work product beyond what is reasonably necessary to evaluate fit.
11.7 Offer, Acceptance, Hire and Activation Boundaries
A Proposal, shortlist, discussion or verbal indication is not by itself an active Project. The applicable Project Terms and Transaction Record determine the effect of the final Offer, NDA, acceptance, Hire, payment capture and ScaleDux activation, and Section 6 governs any proposal to move the opportunity outside ScaleDux.
A User shall not represent a Project as active, funded, accepted or completed before the corresponding Platform state has occurred.
11.8 Founder Inputs, Decisions and Access
The Founder shall provide agreed information, feedback, decisions, content, access and approvals within a reasonable time and in a usable form. The Founder shall not deliberately withhold an input and later treat the resulting delay or defect as the Expert’s sole failure.
Access shall be limited to the minimum necessary, granted securely and revoked when no longer required.
11.9 Expert Capacity, Progress and Delay Communication
An Expert or Agency shall maintain sufficient capacity, provide truthful progress information and notify the Founder promptly after becoming aware of a material delay, dependency, defect, personnel issue or inability to deliver.
The Expert or Agency shall not submit a placeholder, dummy file, knowingly incomplete Deliverable or misleading progress update merely to create the appearance of timely performance.
11.10 Team Members, Subcontractors and Responsibility
An Expert or Agency shall disclose a Team Member or subcontractor where the person’s identity, capability, location, access, confidentiality or role is material to the Founder’s decision or required by the transaction. Undisclosed substitution of the person presented as the principal performer is prohibited.
The Expert or Agency remains responsible for authorised personnel and for ensuring appropriate confidentiality, intellectual-property and security obligations.
11.11 Deliverables, Revisions, Acceptance and Handover
A Deliverable shall correspond to the agreed scope and shall not be knowingly incomplete, malicious, plagiarised, unusable, locked, inaccessible or dependent on undisclosed paid components. The Expert or Agency shall identify limitations and third-party requirements reasonably necessary for use.
Revision requests shall relate to agreed requirements unless the parties formally change the scope. Handover shall include the source files, credentials, documentation, licences, access changes and other materials required by the applicable Project terms.
11.12 AI-Assisted Project Material and Deliverables
A Founder, Expert or Agency using AI to prepare a requirement, Proposal, Service Package, communication or Deliverable shall review, correct and verify the material before using it. Generic, fabricated, contradictory or irrelevant AI output shall not be submitted merely to save time.
Material AI Use, licensing, confidentiality and source limitations shall be disclosed where required by Section 9, the Offer or the applicable Transaction Terms.
11.13 Creating a Service Package
An Expert or Agency creating a Service Package shall state the included scope, excluded scope, Deliverables, price, delivery period, number and nature of revisions, Founder inputs, dependencies, prerequisites, supported formats, add-ons, availability and any material limitation.
The Service Package title, preview, price and description shall not create a misleading impression about what the Founder will receive. A package shall not advertise one service and deliver a materially different or lower-value service.
11.14 Founder Review, Discussion and Purchase of a Service Package
A Founder shall review the Service Package, ask questions where the scope or suitability is unclear and disclose material requirements that may affect delivery before purchase. The Founder shall not assume that an unlisted Deliverable, unlimited revision or custom feature is included.
11.15 Add-Ons, Customisation and Scope Changes
An add-on or customisation shall be described and priced clearly and shall not be used to convert an apparently complete package into a misleadingly incomplete base service. A material customisation or scope change must be recorded through the applicable Platform process.
11.16 No Bait-and-Switch, Hidden Scope or Artificial Urgency
A User shall not attract the other party through a low price, broad promise, false deadline, hidden dependency, unavailable personnel or incomplete description and then pressure the other party to accept materially different terms.
11.17 System Access, Security and Credential Handover
Project and Service Package access shall comply with Section 7.6. A User shall not retain production access, administrator rights, secrets, credentials, source-code access or personal data after the authorised purpose ends.
11.18 Transaction Documents Govern Financial Outcomes
Project and Service Package formation, payment, cancellation, Refund, partial value, acceptance, revision, Handover, dispute and closure are governed by the applicable Transaction Terms and Transaction Record. Section 6 governs Disintermediation and off-Platform dealings. These Guidelines govern the parties’ conduct and do not independently calculate a Refund or payout.
What this means for you: Founders must explain the real need clearly. Experts and Agencies must propose only after understanding the work and must explain how they will deliver. Service Packages must be complete and transparent, not bait-and-switch offers.
12.1 Nature and Purpose of Mentorship
ScaleDux mentorship is intended to provide structured, professional and context-aware guidance to a Founder. It is not merely an opportunity for a Mentor to provide generic comments, promote another product or end the call without understanding the Founder’s actual problem.
12.2 Mentor Discovery, Preparation and Problem Understanding
A Mentor shall review the information reasonably available before the session, ask appropriate diagnostic questions, understand the Founder’s objectives, stage, constraints, prior attempts and decision context and identify where additional information is required.
12.3 Outcome-Oriented and Contextual Guidance
A Mentor shall provide guidance connected to the Founder’s stated objective and circumstances, explain the reasoning and assumptions behind material recommendations and identify practical next steps, options, trade-offs or risks appropriate to the engagement.
The Mentor shall not present generic, copied, automated or recycled guidance as a tailored solution where a tailored response was reasonably expected.
12.4 Professional Boundaries and Regulated Advice
A Mentor shall distinguish experience-based business guidance from legal, tax, medical, investment, audit or another regulated professional opinion and shall not provide or present regulated advice without the required licence, authority and engagement.
12.5 Conflicts, Referrals, Upselling and Commercial Interests
A Mentor shall disclose a material conflict, referral benefit, commission, commercial relationship, external programme, advisory opportunity or investment interest that could affect the guidance.
A mentorship session shall not be used primarily to sell an external service, solicit equity, demand an advisory position, collect competitive intelligence or conduct undisclosed investment diligence.
12.6 Founder Responsibilities in Mentorship
A Founder shall provide truthful and relevant context, identify the desired outcome, prepare reasonably, attend professionally and avoid withholding a material fact that would make the guidance misleading or unsafe.
The Founder shall not pressure the Mentor to provide regulated advice, confidential introductions, guaranteed funding, endorsements, employment, free follow-up work or a result outside the agreed scope.
12.7 Confidentiality, Materials and Session Information
The Founder and Mentor shall protect confidential information, recordings, notes, documents and action plans exchanged during mentorship and shall use them only for the authorised purpose. Section 7 applies to every mentorship interaction.
12.8 Follow-Up, Action Points and Reasonable Limitations
Where the Offering or Booking includes written action points, materials or follow-up, the Mentor shall provide them in the agreed form and time. Where follow-up is not included, the Mentor should identify the session’s principal conclusions or next steps where reasonably practicable, but these Guidelines do not create unlimited post-session support.
12.9 No Guaranteed Result, Introduction or Funding
A Mentor shall not guarantee business growth, fundraising, investor access, hiring, product-market fit, regulatory approval, revenue, valuation, personal performance or another outcome that depends on factors outside the Mentor’s control.
12.10 Booking, Payment, Cancellation and Dispute Rules
Offering, Booking, scheduling, rescheduling, attendance, cancellation, payment, payout, Refund, materials and dispute outcomes are governed by the applicable Mentorship Terms and Transaction Record. Paid mentorship and related advisory work remain subject to Section 6.
What this means for you: A Mentor must understand the real problem and provide contextual, useful guidance. A Founder must prepare and give honest context. Mentorship is not a guarantee of funding, introductions or business success.
13. Investor, Deal Flow and Data Room Conduct
13.1 ScaleDux’s Limited Investment-Workflow Role
ScaleDux may provide startup discovery, communication, Deal Flow administration and controlled Data Room access. ScaleDux does not provide investment advice, recommend an investment, intermediate securities, hold investment funds, guarantee diligence or become a party to an investment transaction.
13.2 Discovery and Genuine Evaluation Intent
An Investor shall use discovery and Deal Flow features only for a genuine investment-related purpose and shall not create false interest, save or follow startups merely to harvest information, collect market intelligence, recruit talent or support a competing business.
13.3 Expression of Interest and Initial Communication
An expression of interest, request for information, introduction or initial message shall accurately reflect the Investor’s present level of interest and authority. It shall not be used to create a false impression of commitment or to pressure the Founder into unnecessary disclosure.
13.4 Meetings and Founder Communications
Investor communications shall be professional, proportionate and clear. Material requests, next steps, information requirements and changes in interest should be recorded through the Platform where the workflow permits.
13.5 Staged and Proportionate Due Diligence
An Investor shall request information in stages proportionate to genuine interest and the maturity of the evaluation. Sensitive financial, customer, employee, intellectual-property, security and cap-table information shall not be requested merely because the Platform permits a request.
13.6 Investor Identity, Authority and Investment Capacity
An Investor shall accurately state identity, firm, role, mandate, authority, investment thesis, stage, ticket range, geographic scope and current capacity. A firm member shall not imply authority to commit the firm where that authority does not exist.
13.7 No False Commitments, Founder Fees or Improper Pressure
An Investor shall not promise, imply or fabricate a committed investment, fund availability, approval, term sheet or remittance that does not exist. An Investor shall not charge a Founder for evaluation, diligence, access, commitment, fund release, introduction or investment consideration.
An Investor shall not use time pressure, confidential information, reputational influence or the possibility of funding to demand an improper payment, equity, free service, personal benefit or disclosure unrelated to diligence.
13.8 Conflicts, Competing Interests and Portfolio Companies
An Investor shall disclose a material conflict or competing portfolio interest where the conflict could reasonably affect confidentiality, diligence, advice, use of information or the fairness of the evaluation. ScaleDux may permit the Founder to decide whether to continue or limit access.
13.9 Baseline Confidentiality During Deal Flow
Information viewed through a startup profile, Pitch, message, meeting or Deal Flow record is subject to baseline confidentiality and permitted-purpose duties where it is non-public or contextually confidential, even before restricted Data Room access is granted.
13.10 Data Room Requests and Access Purpose
A Data Room request shall identify a genuine evaluation purpose and shall seek only the files or folders reasonably required at that stage. A request shall not be used to test whether a Founder will disclose excessive information or to build a market dataset.
13.11 Firm-Member Access and Internal Sharing
A firm shall grant access only to members involved in the evaluation and shall maintain accurate permissions. An authorised member shall not forward information to an unauthorised colleague, portfolio company, adviser or external party unless the Founder or applicable access terms permit the disclosure.
13.12 Downloads, Copies, Retention and Permitted Use
A download or copy remains subject to the same confidentiality, purpose and access restrictions as the original. A recipient shall protect the copy, limit internal access and delete, return or restrict it when required by the access terms, NDA or Applicable Law.
13.13 Access Expiry, Pause, Extension and Revocation
An Investor and firm member shall respect access expiry, pause, modification, extension and revocation. A User shall not use an old link, cached copy, shared credential or technical workaround to continue access after permission ends.
13.14 Platform Introductions and No Disintermediation
A Founder and Investor shall comply with Section 6 and clause 8 of the Terms of Service. A genuine investment is not treated as payment for Covered Services, but the parties shall not use investment language to conceal a Founder fee, paid advisory service, consulting payment, referral amount or another Circumvention.
13.15 No Recruitment, Competitive Use or Unrelated Research
Founder information shall not be used to recruit employees, approach customers or suppliers, assist a competitor or portfolio company, copy a business model, build a report, create a commercial database or conduct unrelated research without authority.
13.16 Founder Responsibilities in Deal Flow
A Founder shall provide information accurately, distinguish historical facts from projections, disclose material limitations when required for the diligence stage, protect unnecessary personal or customer-level information and use access controls proportionate to the sensitivity of the material.
The Founder shall not misrepresent an expression of interest, meeting, information request or verbal statement as a binding investment commitment.
13.17 External Advisers and Independent Compliance
The Founder and Investor shall obtain independent legal, tax, financial, foreign-investment, securities and other advice required for an investment. Advisers receiving information remain subject to the applicable confidentiality and access conditions.
13.18 No Binding Commitment Without Definitive Documents
Discovery, saving, following, expressions of interest, meetings, diligence and Platform status changes do not create a binding obligation to invest or accept an investment. A binding investment arises only through definitive documents and completion steps entered into by the relevant parties under Applicable Law.
What this means for you: Investors must evaluate honestly, request information in stages and protect everything they see. Founders must share accurate information and use access controls. No meeting or expression of interest is the same as committed funding.
14. Reviews, Ratings and Feedback
14.1 Genuine Eligibility and First-Hand Experience
A review, rating or feedback submission shall arise from a genuine eligible interaction and shall reflect the reviewer’s own first-hand experience of the relevant Project, Service Package, mentorship, communication or professional conduct.
14.2 Fact-Based, Relevant and Respectful Content
A review shall remain relevant to the interaction, identify material positive or negative experience accurately and use professional language. Criticism should address work, communication, behaviour, timeliness, scope or another relevant matter rather than attacking the person’s character or unrelated private life.
14.3 Distinguishing Opinion From Factual Allegation
A reviewer shall distinguish personal opinion from a statement of fact and shall not state or imply fraud, theft, illegality, professional misconduct, plagiarism or another serious allegation without a reasonable factual basis.
14.4 Personal Attacks, Harassment and Discrimination
A review shall not contain insults, threats, discriminatory language, ridicule, sexual content, doxxing, retaliation, bullying or a personal attack unrelated to the interaction.
14.5 Confidential, Personal and Sensitive Information
A public review shall not disclose personal contact details, payment credentials, health information, identity documents, source code, trade secrets, Data Room information, private messages, confidential commercial information or another person’s personal data.
14.6 Incentives, Threats, Coordination and Manipulation
Buying, selling, exchanging or conditioning a review on money, free work, refund, access, future work, equity or another benefit.
Threatening a negative review or withholding a positive review to obtain a concession.
Coordinating reciprocal, group, employee, friend, affiliate or duplicate-Account reviews.
Pressuring a User to remove, change or suppress a truthful review.
Submitting a review for an interaction in which the reviewer did not genuinely participate.
14.7 AI-Generated, Fabricated or Automated Reviews
A review shall not be generated, fabricated, bulk-produced or submitted through an automated system in a manner that does not reflect the genuine reviewer’s own experience and judgment. AI may assist with grammar or clarity only if the reviewer verifies and adopts the substance.
14.8 Public Reviews, Ratings and Non-Public Feedback
Public reviews and ratings may be displayed according to the implemented workflow. Non-Public Feedback may be visible to the reviewed User and ScaleDux but not to the wider marketplace. Both may be reviewed for trust, safety, moderation, dispute context and service improvement.
14.9 Moderation, Restriction and Preservation
ScaleDux may refuse, delay, limit, label, remove, redact or preserve a review where reasonably necessary to enforce these Guidelines, protect personal data or confidentiality, comply with law, investigate manipulation or preserve evidence.
14.10 Evidence, Responses and Review Appeals
ScaleDux may request information supporting a disputed factual allegation. A reviewed User may be permitted to respond or appeal according to the implemented workflow. A response shall comply with the same conduct and confidentiality standards.
A User shall not retaliate against another person for submitting honest feedback, responding to feedback or reporting review manipulation.
14.12 Product Mechanics Remain Subject to the Published Workflow
These Guidelines do not promise mandatory reviews, double-blind publication, a fixed editing period, a fixed response window, permanent display or a specific publication sequence unless the applicable workflow expressly provides that rule.
What this means for you: Reviews can affect reputation and income. Write only from genuine experience, stay factual and respectful, protect confidential information and never use a review as a threat or bargaining weapon.
15. Reporting, Grievances and Urgent Complaints
15.1 Current Email Reporting and Future In-Platform Reporting
Until every in-Platform reporting feature is launched, a User may submit a report through the designated email channels below. ScaleDux may later add report buttons, categories, evidence upload, case status and appeal functions without removing the availability of a legally required contact channel.
15.2 Information to Include in a Report
A report should identify the Account, Content, URL, transaction, message or event concerned; describe the alleged violation; state the requested action; provide relevant dates and evidence; and avoid unnecessarily reproducing harmful, intimate or confidential Content.
ScaleDux shall acknowledge an ordinary grievance within twenty-four hours and shall seek to resolve it within seven days from receipt, subject to receipt of sufficient information and any shorter period required by Applicable Law.
15.4 Specified Content Complaints
Where a complaint concerns information within a category for which the applicable intermediary rules prescribe a shorter removal or resolution period, ScaleDux shall act as expeditiously as possible and within the applicable period, including thirty-six hours where that period applies.
15.5 Intimate Content, Electronic Impersonation and Child Safety
Where an individual or a person acting on the individual’s behalf reports Content that prima facie exposes the individual’s private area, depicts the individual in full or partial nudity or a sexual act, or electronically impersonates the individual, including through morphed or Synthetic Content, ScaleDux shall take reasonable and practicable measures within two hours where Applicable Law requires that period.
A child-safety report shall receive immediate escalation and shall be handled according to Applicable Law and ScaleDux’s safety process.
15.6 Intellectual Property Notices
An intellectual-property notice should identify the rights claimed, the protected work or mark, the challenged Content, the reporting person’s authority, contact information and a good-faith statement. ScaleDux may request additional information and may notify the affected User where legally appropriate.
A person reporting a vulnerability or suspected compromise shall avoid accessing unrelated data, changing records, disrupting service, demanding payment through threats or publicly disclosing the issue before ScaleDux has had a reasonable opportunity to investigate, unless Applicable Law permits otherwise.
15.8 Privacy Requests and Grievances
A privacy request or grievance shall be submitted through the channel stated in the Privacy Policy and shall be handled under that Policy and Applicable Law.
15.9 Transaction, Payment and Service Disputes
A complaint concerning Project quality, scope, cancellation, Refund, payout, Chargeback, mentorship, Service Package, Handover or an off-Platform payment request shall use the applicable transaction, dispute or Section 6 reporting process. A related conduct allegation may also be reviewed under these Guidelines.
15.10 Good-Faith Reports, Malicious Reports and Retaliation
A Good-Faith Report is protected against retaliation even where the allegation is not substantiated. A knowingly false, fabricated, manipulated or malicious report intended to harm another person, obtain commercial advantage or obstruct a transaction may itself result in enforcement.
15.11 Confidentiality of Reports
ScaleDux may limit disclosure of a report, reporter identity, evidence or investigation information to protect privacy, safety, confidentiality, legal privilege, security and the rights of another person. Absolute anonymity cannot be guaranteed where disclosure is required by law or necessary for a fair response.
Submission of a report does not guarantee removal, suspension, refund, payment release, disclosure of confidential investigation details or a particular legal outcome. ScaleDux shall assess the matter according to the applicable rules, evidence, urgency and authority.
Purpose | Current Channel |
Community conduct, prohibited Content and ordinary grievances | |
General product and Account support | |
Security vulnerability or suspected compromise | [email protected], subject line: Security Report |
Intellectual-property notice | [email protected], subject line: IP Notice |
Privacy request or grievance | [email protected], subject line: Privacy Request or Privacy Grievance |
What this means for you: The in-Platform reporting system may still be developing, but you can report through the listed emails now. Give enough information for ScaleDux to act and do not spread harmful Content unnecessarily.
16. Investigations and Evidence
ScaleDux may investigate a reported or detected matter to determine Platform compliance, protect Users, preserve evidence, administer a transaction, respond to a legal request or decide whether a Moderation Action is appropriate.
ScaleDux may consider Platform messages, Content, Account records, Verification results, version history, access logs, Data Room activity, transaction states, Payment Provider information, contact-detail exchanges, payment references, Circumvention reports, reviews, support records, technical logs and information voluntarily supplied by affected persons.
16.3 External Communications and User-Supplied Evidence
A User may provide relevant external emails, messages, call records, meeting summaries, invoices, bank records, files or other evidence. ScaleDux may consider such material but cannot independently guarantee its authenticity or completeness.
16.4 Authenticity, Completeness and Relevance
Evidence submitted to ScaleDux shall be authentic, complete in material respects, relevant and unaltered. A User shall identify material context, redactions and limitations and shall not submit a misleading extract while concealing contradictory information.
16.5 Preservation and Prohibition Against Evidence Tampering
After becoming aware of a report, dispute, security incident or investigation, a User shall preserve relevant records and shall not delete, alter, fabricate, backdate, overwrite or manipulate messages, files, metadata, access logs, approvals, recordings, payment evidence or other material.
ScaleDux may preserve removed Content and associated records without modifying the evidentiary record where reasonably practicable. Electronic and digital records may be relevant under the Bharatiya Sakshya Adhiniyam, 2023, subject to the legal requirements governing proof and admissibility.
16.6 Legal Holds and Record Retention
ScaleDux may place records under a legal, security, tax, payment, dispute or investigation hold and retain them beyond the ordinary period where reasonably necessary or required by Applicable Law. A User shall not demand deletion of a record that ScaleDux is lawfully required to preserve.
16.7 No General Real-Time Monitoring Guarantee
ScaleDux does not guarantee that it reviews every message, file, call, meeting, Project, review, Data Room access or transaction in real time. Failure to detect conduct before a report does not make the conduct permitted and does not prevent later action.
16.8 Interim Protective Measures
ScaleDux may temporarily restrict Content, messaging, access, payment-related functions, Data Room permissions, sessions or an Account where reasonably necessary to prevent continued harm, secure a system, preserve evidence, comply with law or protect a transaction while the matter is reviewed.
16.9 Notice and Opportunity to Respond
Except where urgent action is required, ScaleDux should provide the affected User with reasonable notice of the concern and an opportunity to respond before a final Moderation Action. ScaleDux may limit the information disclosed where necessary to protect safety, confidentiality, another person’s rights, security controls or a lawful investigation.
16.10 Limits of ScaleDux Findings
ScaleDux may decide whether conduct violates Platform rules and may make administrative decisions concerning Content, access, Account status, transaction states and Platform-controlled funds where the applicable documents permit. ScaleDux does not determine criminal guilt, civil liability, professional negligence, legal ownership, securities compliance, fraud damages or another question reserved to a competent authority.
16.11 Investigation Confidentiality and Outcome Communication
ScaleDux may keep an investigation confidential. A reporting person may be informed that the matter was reviewed and whether action was taken, but may not receive another person’s private information, internal detection methods, legal advice or full enforcement details.
16.12 Cooperation, Deadlines and Non-Cooperation
A User shall provide reasonably requested information within the communicated deadline. ScaleDux may make an administrative decision on the information available where a User does not cooperate, but shall not describe non-cooperation as conclusive proof of legal wrongdoing.
What this means for you: Keep genuine records and do not edit or delete evidence after a problem arises. ScaleDux can decide Platform action, but it does not act as a court or declare criminal guilt.
ScaleDux shall seek to apply these Guidelines consistently, proportionately and in good faith, taking account of Applicable Law, User safety, evidence, urgency and the legitimate operation of the Platform.
Relevant factors may include seriousness, actual or potential harm, intent, knowledge, repetition, concealment, vulnerability of affected persons, transaction status, financial or security risk, cooperation, corrective action, prior history, use of Related Accounts and likelihood of recurrence.
Education, guidance, clarification or a warning.
Correction, labelling, restriction, rejection, redaction, preservation or removal of Content.
Requirement to update information, cure a violation, secure an Account, complete Verification or disclose a conflict.
Temporary limits on messaging, posting, purchasing, proposing, payments, Data Room activity or another feature.
Temporary Account restriction or suspension during review.
Permanent termination where severity, repeated conduct or recurrence risk justifies removal.
Revocation of improperly obtained promotional benefits, credits, visibility or Verified Status.
Preservation of evidence and cooperation with a lawful authority.
Financial action only where permitted by the applicable payment and transaction documents.
An interim measure is protective and does not constitute a final finding. ScaleDux may maintain, narrow or lift the measure as information develops.
17.5 Active Transactions and Controlled Closure
Where an enforcement action affects an active Project, Service Package, mentorship, payment or Data Room access, ScaleDux may restrict new activity while permitting controlled completion, Handover, Refund, payout, evidence submission, dispute or closure steps under the applicable transaction documents. An external amount or agreement that ScaleDux did not administer remains subject to the support boundaries in Section 6.14.
17.6 Related Accounts and Evasion
ScaleDux may apply proportionate restrictions to a Related Account where evidence indicates common control, evasion, continuation of prohibited conduct or a material security or payment risk. A separate Account shall not be restricted solely because an association exists without a relevant risk or violation.
17.7 Severe Conduct and Immediate Action
ScaleDux may take immediate and permanent action without prior warning in relation to child exploitation, non-consensual intimate Content, credible violent threats, serious fraud, malware, deliberate system compromise, repeated evasion or other conduct creating an unacceptable risk of harm or legal breach.
17.8 Authorities, Mandatory Reporting and Legal Requests
ScaleDux may preserve and disclose information or report conduct where Applicable Law requires reporting, a competent authority issues a lawful request or ScaleDux reasonably determines that reporting is appropriate in relation to child safety, serious violence, cyber incidents, fraud or another serious offence.
17.9 No Automatic Financial Outcome
A violation of these Guidelines, including Circumvention, does not automatically create a Refund, payout, forfeiture, damages award, set-off or other financial result. Financial action must be supported by the Terms of Service, applicable Payment Terms, Transaction Terms, Refund Policy, Dispute Policy or Applicable Law.
ScaleDux shall periodically, and at least once every three months where required by the applicable intermediary rules, inform Users in a clear and effective manner that non-compliance may result in Content removal, access restriction, suspension or termination and may also carry legal consequences where the conduct violates Applicable Law.
What this means for you: ScaleDux can warn, restrict or remove Users and Content, but action must be connected to risk and evidence. Severe safety, fraud or security cases can lead to immediate action.
18.1 Decisions That May Be Appealed
A User may appeal a final warning materially affecting Platform standing, Content removal, feature restriction, suspension or termination, unless Applicable Law or the nature of the urgent action does not permit internal review.
Material evidence was not considered.
The decision relied on an incorrect Account, Content, transaction or fact.
The relevant rule was applied outside its intended scope.
The action was disproportionate to the established conduct.
A relevant cure, correction or risk-control measure has been completed.
New material information has become available.
An appeal shall identify the decision, the specific ground, the requested outcome and the supporting evidence. General disagreement without identifying an error or relevant new information may be rejected.
An internal appeal should be submitted within five Business Days after notice of the final decision, unless the notice displays a different period required by the nature of the action or Applicable Law.
Where reasonably practicable, the appeal shall be reviewed by a person who was not materially responsible for the original final decision. ScaleDux may use the original investigator for factual clarification without making that person the sole appeal decision-maker.
An appeal does not automatically suspend a safety, security, legal, confidentiality or financial control. ScaleDux may maintain, narrow or lift the control while the appeal is reviewed.
Reinstatement may be conditional upon correction, re-verification, security remediation, access removal, acknowledgement of the rule, completion of Handover, restriction of a feature or another proportionate measure intended to reduce recurrence.
Where the Information Technology Rules permit an appeal to the Grievance Appellate Committee, an aggrieved person may use that process within the applicable period. These Guidelines do not limit a court remedy, statutory complaint, law-enforcement report or another non-waivable right.
What this means for you: A final Platform action can usually be challenged by identifying a specific error, missing evidence or disproportionate outcome. An appeal is not a way to repeat the same argument without new grounds.
19. Contact, Notices and Final Provisions
Item | Current Draft Position |
Grievance Officer | Sunil Kumar Dash |
Grievance email | |
Registered office | Plot No. 241/3601, First Floor, Jaydev Vihar, Regional Research Laboratory, Khordha, Odisha, India – 751013 |
Ordinary acknowledgement | Within twenty-four hours |
Ordinary resolution | Within seven days, subject to applicable shorter periods |
Purpose | Contact |
General support | |
Legal, safety, prohibited Content and grievances | |
General questions and partnerships | |
Website | www.scaledux.com |
Help Centre | help.scaledux.com |
Privacy requests and privacy grievances: retain the present approved channel until the Privacy Contact Email is separately confirmed. Do not insert a new privacy address by assumption. | |
19.3 Periodic Notices and Reminders
ScaleDux may provide notices and reminders concerning these Guidelines through email, in-app notification, dashboard, Help Centre or another appropriate channel. Users are responsible for maintaining current contact information and reviewing material notices.
ScaleDux may update these Guidelines in accordance with Section 1.7. Continued use after the effective date may evidence acceptance of revised contractual conduct rules where legally appropriate, but it does not replace a separate consent required for personal-data processing.
Applicable mandatory law prevails. The Terms of Service is the umbrella agreement and governs common contractual matters, common definitions and the binding Platform Introduction and non-circumvention framework.
A Transaction Record governs a commercial or access term that the applicable Transaction Terms permit the parties to customise. The applicable Role Terms and Transaction Terms govern specialised role and transaction matters. The applicable Fees and Commission Schedule governs ScaleDux Charges. The Privacy Policy governs ScaleDux’s processing of personal data. These Guidelines govern User conduct, Content, safety, reporting and Platform enforcement.
An additional NDA may impose a valid and more specific confidentiality obligation between its signatories but does not displace ScaleDux’s rights or duties under the Terms of Service, Applicable Law or the applicable Platform workflow.
Confidentiality, intellectual-property, security, evidence, payment, Circumvention and Protection Period obligations and other duties survive an Account, transaction, access grant or these Guidelines to the extent stated in the Terms of Service, the applicable document or Applicable Law.
ScaleDux intends to apply these Guidelines fairly, proportionately and transparently, to learn from credible reports and to improve its product, moderation and safety controls as the Platform develops. This commitment does not create a guarantee that every violation will be identified or resolved without delay.
What this means for you: Use the listed channels, keep your contact information current and read important notices. The Terms of Service controls common legal matters, while these Guidelines control conduct and safety.
Appendix A – Quick User Journey Standards
User Journey | Minimum Community Standard |
Browse or use a Free Resource | Use lawfully, verify outputs, protect third-party data and do not scrape or resell. |
Create an Account | Use the correct role, genuine identity, actual authority and secure credentials. |
Create a Founder Project | Provide a genuine structured requirement, classify confidential details and state any NDA requirement. |
Submit a Proposal | Assess fit honestly, ask questions, explain the working approach and disclose material limitations. |
Create a Service Package | State scope, price, Deliverables, exclusions, time, revisions, inputs and add-ons clearly. |
Purchase a Service Package | Review the scope, disclose material requirements and record customisation through the Platform. |
Use mentorship | Prepare, provide honest context, give or receive contextual guidance and respect professional boundaries. |
Use Investor Deal Flow | Engage with genuine intent, avoid false promises, disclose conflicts and conduct staged diligence. |
Request Data Room access | Request only necessary information, restrict access, protect copies and honour expiry or revocation. |
Pay or receive payment | Use only the enabled INR and Razorpay workflow, reject personal QR or bank payment, preserve evidence and report attempts to move the transaction outside ScaleDux. |
Write a review | Use first-hand facts, respectful language and no threats, confidential information or manipulation. |
Report misconduct | Preserve evidence, use the correct channel, give relevant details and avoid malicious or retaliatory reports. |
Use an external meeting or delivery tool | Use it only for legitimate communication or delivery; keep the contract, required payment and Material Decisions on ScaleDux. |
Appendix B – Enforcement Reference
Reference Level | Indicative Character | Possible Response |
Level 1 | Low-risk, inadvertent or first-time issue | Education, correction request or warning |
Level 2 | Material but remediable violation | Content action, feature restriction, cure requirement or final warning |
Level 3 | Serious, repeated or high-risk conduct | Interim restriction, suspension, enhanced Verification or transaction controls |
Level 4 | Severe illegality, child-safety risk, serious fraud, malware or unacceptable recurrence risk | Permanent termination, evidence preservation and possible authority referral |
The reference levels are illustrative and do not create automatic penalties. ScaleDux may apply a stronger or weaker response according to the facts, urgency, Applicable Law and the principles in Sections 16 and 17.
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